April 21, 2013

Harold Meyerson’s April 17 op-ed “Crummy service for a reason” missed the mark. There is much a corporation such as McDonald’s or Wal-Mart can do to improve customer service without raising wages. Perhaps customer dissatisfaction has more to do with problems stemming from management, corporate culture or individual employee attitudes. Simply put, throwing money at the problem will not solve it.

Ian Luria, Arlington