Consumers’ answers to these questions involve billions of dollars a year — $10 billion in title insurance premiums alone in 2010. Yet buyers and refinancers often don’t shop around for what is the most expensive item on their settlement sheets. They don’t know how little of their premiums are actually paying for an insurance policy, and they’re in the dark about who ends up with their money. These are not idle opinions — they’re among the findings by the Government Accountability Office in a critical study of the industry and its practices.
But now, in fits and starts, the landscape appears to be changing. The first direct-to-consumer national title insurer is offering 35 percent discounts off standard premium pricing and has been making steady inroads across the country. The first consumer-rating service solely devoted to title agencies — assigning rankings to competing firms on legal protections, services and prices — is in start-up mode in Colorado.
A handful of agents in states where regulations permit discounts off closing-packages are now offering them. Plus growing numbers of title agencies are gearing up software platforms to provide services to consumers: online rate quotes, transaction updates notifying customers about the status of their title order. Some are even e-mailing documents in advance of closings for customers’ inspection, rather than hitting buyers with last-minute settlement surprises.
These might all sound less than extraordinary, but for the tradition-bound title and settlement industries, they are breakthroughs. Unlike most other real estate service providers, title underwriters and agencies market their products not to the end users who pay for them — buyers and borrowers — but to real estate agents and lenders who are in a position to recommend them to consumers.
In contrast with other types of insurance underwriters, whose payments for claims represent a significant percentage of the premiums they charge, title insurers pay out only a tiny fraction, often less than 5 percent. Most of the rest goes to the title and escrow agencies or attorneys who handle examinations of public records and “cure” problems they find in the chain of title, which the industry says keeps claims rates low. Plus they conduct the closing, including document preparation.
For these services, title agents in many parts of the country pocket a big chunk of the premiums you pay — ranging from 75 percent to 90 percent. In a move expressly designed to disrupt this decades-old system, an underwriter called Entitle Direct, based in Stamford, Conn., has been selling insurance to consumers online and appears to be prospering at a time when the real estate industry as a whole is sagging.
Tim Dwyer, a former investment banker and insurance industry adviser, sees huge potential in a field that historically has had minimal price competition.
“Title insurance is an overpriced product,” he said in an interview. “Our mission is to provide a more efficiently priced [policy] with the same coverages” but without the traditional middlemen. Entitle emphasizes “transparency from start to finish,” he said — a distinct contrast with the rest of the industry. Customers receive a flow chart outlining the stages of a title order from public
records search to closing, and they can use a “control panel” to order documents online during the process.
In Denver, Garry Wolff is launching a different type of
reform. He has created an online venture called myTitleIns.com that plans to offer consumers rankings of title agencies and price comparisons. His main obstacle, he says, is opposition from title agencies who prefer the old way of attracting customers: through realty brokers who have financial tie-ins with title companies as “affiliated businesses.”
In scattered locations across the country, independent agencies are rejecting the affiliated business model and are offering discounted rates to consumers where permitted by law. In the Washington area, Federal Title & Escrow provides as much as to $1,000 off total closing costs for home buyers who use its online “Real Credit” software platform for their transactions.
Even among traditional title agencies, there is a push underway to improve transparency — more educational content on Web sites and customer updates during the title and settlement process. Anne L. Anastasi, owner of Genesis Abstract and 2011 president of the American Land Title Association, says her firm will shortly debut an online client update platform.
As an industry, she says, “we’ve got to move in this direction.”