Desktop Administrator

Georgetown University

Washington, DC

ORIGINAL JOB LISTING


		2009-0882N - Desktop Administrator Dept: University Information Services - AITS Grade/Level: Date Opened October 22, 2009 The Desktop Administrator provides preferred assistance to Biomedical Graduate Research Organization (BGRO)members and to members of the GU Medical Center on all UIS supported technologies such as desktop computing, standard software applications, business applications, scientific applications, and enterprise services. The specialist provides a central point of contact for resolving multiple, complex technology issues across the departmental community, and provides a clearinghouse of information on available services. This FTE combines effective communication skills and strong technology skills to empower end users use of technology in their pursuit of teaching, learning, research and administrative goals. Technical Qualifications or Specialized Certification: Masters degree in Information Technology or equivalent; preferably bilingual. MCP certification or higher preferred. Demonstrated experience diagnosing, testing, resolving, and communicating complex technical issues with a diverse user community. Experience in an academic computing organization preferred. Demonstrated experience documenting technical systems, solutions or software functions for end user audiences. Windows 2000-XP client and O/S installation, administration and maintenance. Mac OSX client and O/S installation, administration and maintenance; strong standard productivity application skills (includes knowledge of features and functionality , as well as operating system and hardware requirements on multiple platforms and ability to diagnose and resolve complex problems in this space) Standard productivity software includes MSOffice 2000-04 Mac and Windows platforms, e-mail clients (Outlook, Eudora, Mozilla, MacMail, Entourage), web browsers, html editors, various publishing tools (Acrobat, Endnote, Photoshop) and basic scientific applications (image and data acquisition). Strong conceptual understanding and previous helpdesk support experience in client/server integration, data networking and telecommunications. Demonstrated experience and support on client-side security issues including operating system configuration, and anti-virus software. Exposure to and experience supporting Linux or UNIX workstations, small database design (Access/sql), web development experience preferred but not required. Other Skills: Demonstrated initiative in learning emerging client-side technologies and changes to existing technologies such as new operating systems, applications, and devices. Excellent proven communication skills translating complex technical information into end-user audience targeted documentation (print or web page). Excellent customer-service attitude, proven ability to build relationships with clients, customers, or users. Excellent written and verbal communication skills. Strong analytical skills and human relations skills. Demonstrated ability to effectively work in a team environment, prior team or project leadership experience preferred.

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Benefits

Georgetown University

Industry Category: Education / Training

Local Offices: DC

Founded in 1789, the same year the U.S. Constitution took effect, Georgetown University is the nation's oldest Catholic and Jesuit university. Georgetown today is a major student-centered, international, research university offering respected undergraduate, graduate and professional programs on its three campuses in Washington, DC.

Georgetown University is a leading employer in the Washington, DC metropolitan area and offers prospective employees an opportunity to work with the best and the brightest in a caring, diverse and intellectually stimulating campus environment. The University is world renowned for its academic and research programs which provide our faculty and staff with unprecedented career challenges and growth opportunities. Enjoy working with our students and professional colleagues who are proud of their accomplishments and strive to be leaders in their respective fields.

Georgetown University is an Affirmative Action/Equal Opportunity Employer that is committed to diversity in the workplace.

GEORGETOWN UNIVERSITY OFFERS ATTRACTIVE BENEFITS, INCLUDING A TUITION ASSISTANCE PLAN.

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