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| Job Title | IT Support Specialist w/ Full Scope Polygraph |
| Location | VA, Chantilly |
| Relocation | No |
| Security Clearance Level | Top-Secret |
| Security Clearance Basis | Sensitive Compartmented Information (SCI) |
| Security Clearance Polygraph | Full Scope |
| Job ID Number | 162341 |
| Job Function | Information Technology |
| Potential for Deployment | No |
| Job Description | General Dynamics Information Technology is a top-tier IT integrator that provides information technology, systems engineering and professional services to customers in the defense, intelligence, homeland security, federal civil and commercial sectors. With 16,000 professionals worldwide, the company has the customer knowledge, domain expertise and proven performance to manage large-scale, mission-critical IT programs. General Dynamics is seeking Close Support Specialist to join our team of innovative professionals. If you possess an active US Government TS Clearance with full scope polygraph, please contact us today. Close Support Specialist II provides information system solutions and technical support in one or more areas including personal computer/client server support, systems programming, applications design and development, database design and administration, telecommunications and network support and administration. General Dynamics is seeking IT Support Specialist to join our team of innovative professionals. If you possess an active US Government TS Clearance with full scope polygraph, please contact us today. The IT Support Specialist will be responsible for providing first-tier IT assistance and problem resolution support to a number of high-visilbility customers. Will assist in manning the IT Support area in Culpeper, Va assist to incoming requests that reside in our SRS and Lotus Notes queues. After hours support may be required on an occasional basis. The ideal candidate must be flexible, have tha ability to multi-task and be able to priortize accordingly. Other duties include: Provide expert-level assistance and support with network and server issues when needed. Thorough knowledge of the Agency's standard operational enviornment to include desktop hardware, software peripherals, web tecnologies, security guidelines, operating systems for the major enviornments, account management, network infrasture, telecommunications and one or mores of the major service areas within the Office. Ability to elicit information on moderately complex technical problems from non-technical customers for use in diagnosis, analysis and resolution of problems requiremeng some analysis across multiple environments. Ability to work independently or as lead in team environment ot resolve customer problems. Ability to develop and implement transition plans for customers fro the introductio nof new technology platforms; provide information in the use of the latest tools, methodlogies and technologies; develop and present correspondence, technical documents and reports on moderately complex issues that cross directorate and/or technology boundaries. BS/BA degree desired Requires 5-10 years experience. Experience managing requests via help desk software, such as an incident tracking system, to track user requests with a unique ticket number is desired |
| General Dynamics Information Technology is an Equal Employment Opportunity Employer. | |
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