The Iraqi insurgency’s reliance on modern technology also gave tech-savvy JSOC and its partners, particularly the National Security Agency, an advantage. The NSA learned to locate all electronic signals in Iraq. “We just had a field day,” said a senior JSOC commander, speaking on the condition of anonymity to describe secret operations.
One innovation was called the Electronic Divining Rod, a sensor worn by commandos that could detect the location of a particular cellphone. The beeping grew louder as a soldier with the device got closer to the person carrying a targeted phone.
Killing the enemy was the easy part, JSOC commanders said; finding him was the hard part. But thanks to Roy Apseloff, director of the National Media Exploitation Center, the U.S. government’s agency for analyzing documents captured by the military and intelligence community, JSOC’s intelligence collection improved dramatically. Apseloff offered to lend McChrystal his small staff, based in Fairfax, to examine items captured in raids. Apseloff’s team downloaded the contents of thumb drives, cellphones and locked or damaged computers to extract names, phone numbers, messages and images. Then they processed and stored that data, linking it to other information that might help analysts find not just one more bad guy but an entire network of them.
The major challenge was how to find the gems in the trash quickly enough to be useful. The key was more bandwidth, the electronic pipeline that carried such information as e-mail and telephone calls around the world. Luckily for the military and JSOC, the attacks of 2001 coincided with an unrelated development: the dot-com bust. It created a glut in commercial satellite capacity, and the military bought up much of it.
Within a year after McChrystal’s arrival, JSOC had linked 65 stations around the world to enable viewers to participate in the twice-daily, 45-minute video teleconferences that he held. By 2006, JSOC had increased its bandwidth capability by 100 times in three years, according to senior leaders.
The other challenge JSOC faced was a human one: Ill-trained interrogators had little information about individual detainees and didn’t know what questions to ask or how to effectively ask them. Worse, some members of the JSOC’s Task Force 121 were beating prisoners.
Even before the Army’s Abu Ghraib prison photos began circulating in 2004, a confidential report warned that some JSOC interrogators were assaulting prisoners and hiding them in secret facilities. JSOC troops also detained mothers, wives and daughters when the men in a house they were looking for were not at home. The report warned these detentions and other massive sweep operations were counterproductive to winning Iraqi support.
An investigation of JSOC detention facilities in Iraq during a four-month period in 2004 found that interrogators gave some prisoners only bread and water, in one case for 17 days. Other prisoners were locked up in cells so cramped they could not stand up or lie down while their captors played loud music to disrupt sleep. Still others were stripped, drenched with cold water and then interrogated in air-conditioned rooms or outside in the cold.