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How to Contact Metro

Thursday, April 21, 2005; Page PG42

For administrative offices and general information, not including schedules and fares, call 202-962-1234 or visit www.wmata.com/about/phnumber.cfm.

For suggestions, commendations and complaints, call 202-637-1328.

For Metrobus and Metrorail schedules, fares, parking, the Bike-on-Rail program and more, call 202-637-7000 (TTY 638-3780).

For lost-and-found service, call 202-962-1195.

Fares and Hours

Metrobus: Fares are $1.25 a ride, or $3 for express routes; transfers (good for two hours) are free.

Metrorail: Fares cost $1.35 minimum and $3.90 maximum, based on the distance traveled and time of day.

A Metrorail farecard or pass, a Metrochek or a SmarTrip card is needed to enter and leave the system. Farecards and some passes can be purchased at vending machines in the station mezzanines. Enter through the fare gates.

Hours: Metrorail opens at 5 a.m. weekdays and 7 a.m. weekends. It closes at midnight Sundays through Thursdays. On Friday and Saturday nights, it stays open until 3 a.m.

Finding a Metro Station

Look for the tall, brown square column with the large letter M. It also identifies the Metro station by name. The colored stripes show each Metrorail line that serves the station -- Blue, Green, Orange, Red and Yellow. If you're driving, look for the large Metro signs. Pylons also have the name of the station and line in Braille and raised letters.

For station locations, see the system map above or visit the stations page at www.wmata.com/metrorail/stations.cfm.

Parking at Stations

All-day parking, up to 24 hours, is available at all stations that have Metro-operated parking lots.

A SmarTrip card is the only form of payment accepted upon exiting these lots. SmarTrip cards can be purchased online, at stations where parking is available and at Metro sales offices, retail outlets and commuter stores. For more information about SmarTrip, visit www.wmata.com/riding/smartrip.cfm. Parking at Metro-operated lots is free on weekends and federal holidays.

Suburban lots and garages often become full by 8 a.m. on weekdays. Space is generally available all day at the following stations: Twinbrook, White Flint and Prince George's Plaza.

Metrobus Information

Metrobus stops are easy to identify. They have red, white and blue signs or flags. Some have four-sided cases that include route and schedule information.

Unless you have a pass or a SmarTrip card, you'll need exact change because Metrobus drivers do not carry cash. Pay as you board the bus, inserting your money into the fare box next to the driver. For Metrobus fares, go to www.wmata.com/riding/hours_fares.cfm.

For a Metrorail to Metrobus transfer, get a free transfer, worth 90 cents off the bus fare on a regular route, at the Metro station where you enter. If you pay for your Metrorail and Metrobus trips with the same SmarTrip card, you don't need a paper transfer.

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