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Pushing the Envelope

Retailers Design Gift Cards to Pack More Presence

By Michael Barbaro
Washington Post Staff Writer
Saturday, December 4, 2004; Page E01

Blanketing the checkout aisle this holiday season: the guilt-free gift card.

Best Buy is rolling out a card that plays movie previews. Barnes & Noble is pairing one with a set of stone bookends. And the Container Store is offering an entire line of decorative gift-card holders.



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This Year, Gift Cards Charge To the Top of Holiday Lists: In her Dec. 9 column, Michelle Singletary says a new retail survey shows that "those little plastic gift cards will replace apparel as the top gift" this holiday season.

From department stores to discounters, retailers are using innovative technology and clever packaging to give gift cards a more giftlike form.

The goal: to make shoppers feel good about giving the gift of plastic -- a present that, despite its popularity, has yet to shed its reputation as an unimaginative substitute for a traditional present, industry analysts say.

Gone, for many retailers, are the days of a simple plastic card presented in a simple paper envelope.

"That wasn't always enough for consumers who are hesitant to give a gift card," said David Gaston, president of Chicago-based Gaston Advertising Inc., which helps retailers design gift-card programs. "People want to make an impact with presentation."

Gift cards are hardly hurting for customers. U.S. consumers are expected to spend $17.3 billion on gift cards this holiday season, up $100 million from last year, according to the National Retail Federation, a Washington-based retail trade group.

Intense competition for consumers' gift-card dollars is spurring this year's innovation. With credit card companies, malls and even restaurants now offering gift cards, retailers say a boring card is a big risk. A smattering of options during Christmases past has now mushroomed across the industry.

"Having the right assortment is very important," said Anne Pratt, director of gift-card services at Best Buy.

Shoppers say they want gift cards to pack more punch. Alexandria resident Kathy Smarrella, 37, "hates" giving members of her family a gift card in an envelope. "It doesn't seem to involve any thought," she said.


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