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Florida's Desperation Growing After Storm

Residents Battle Frustration, Anger, Lines

By Manuel Roig-Franzia and Michael Grunwald
Washington Post Staff Writers
Wednesday, September 8, 2004; Page A01

FORT PIERCE, Fla., Sept. 7 -- Things are so bad here that even the Dunkin' Donuts truck isn't safe. Desperate for ice, St. Lucie County Administrator Doug Anderson flipped into something approaching martial law in the days since Hurricane Frances tore through, going so far as to commandeer two doughnut trucks for their precious cargo of frozen water.

He has sent police cars bumping over sloped highway medians to intercept passing gas tankers and has talked the local health department into letting him fill firetruck tanks with drinking water. But what he has done most is plead for help -- to anyone who will listen.


A resident removes a puppy from the debris of several mobile homes destroyed in Sumter, S.C., by Hurricane Frances. Meanwhile, George Moldovan, left, with members of the Florida National Guard and other volunteers, loads up ice and water to take to long lines of residents in West Palm Beach, Fla. (Keith Gedamke -- AP)

_____Photo Gallery_____
Frances Pounds Florida: Reduced for the moment from a hurricane to a tropical storm, Frances headed for the Gulf of Mexico and the Florida Panhandle late Sunday afternoon.
_____Frances Crosses Florida_____
Map: After moving slowly across Florida from the Atlantic Ocean to the Gulf of Mexico, Hurricane Frances made a second landfall in the Panhandle.
_____A Stormy Season_____
Paying for a Storm That Passed in 1992 (The Washington Post, Sep 8, 2004)
Spaceport Repairs Could Delay Flight (The Washington Post, Sep 8, 2004)
Daytona's Recovery Won't Be Speedy (The Washington Post, Sep 8, 2004)
Most Learn to Cope, but Some Talk of Leaving (The Washington Post, Sep 7, 2004)
Floods Mean Some Must Keep Waiting for Power (The Washington Post, Sep 7, 2004)
St. Cloud, Staggering On After a One-Two Punch (The Washington Post, Sep 7, 2004)
After Frances, a Slow Recovery (The Washington Post, Sep 7, 2004)
Frances Weakens, but Drenches Fla. (The Washington Post, Sep 6, 2004)
Shelter From the Storm (The Washington Post, Sep 6, 2004)
Slow-Moving Frances Keeping Relief at Bay (The Washington Post, Sep 6, 2004)
Region's Workers Bound for Florida To Aid in Recovery (The Washington Post, Sep 6, 2004)
A Driving Desire To Be in Cars Despite Curfews (The Washington Post, Sep 6, 2004)
Frances Pummels Florida (The Washington Post, Sep 5, 2004)
After Facing Charley, Floridians Gird for Round 2 (The Washington Post, Sep 5, 2004)
Waiting For the Eye, And Ready To Blink (The Washington Post, Sep 5, 2004)
2 Storms In Florida Not Seen As Trend (The Washington Post, Sep 3, 2004)
Hurricane Paths of 2004 Season

"A lot of agencies that made commitments didn't come through," Anderson said Tuesday as he sat on an ice chest in an emergency center filled with air mattresses and blankets. "We're pulling every trick we can think of."

This is ground zero of a hurricane's aftermath -- frustration, anger and long lines everywhere. Even as one of the largest relief efforts in Florida's history swung into full force on Tuesday, millions of people were crying out for their power to be restored, waiting in staggeringly long ice lines and jockeying for fuel. Here in St. Lucie County, which President Bush is scheduled to visit on Wednesday, fights broke out in quarter-mile-long gas lines, forcing law enforcement officers to stand guard to keep the peace. Curfew violators were locked in a jail that had no water or electricity.

In some respects, this is exactly what federal and state officials predicted. Days before Frances kicked its 105-mph winds into the state, Federal Emergency Management Agency Director Michael D. Brown and Gov. Jeb Bush (R) were already on television counseling patience. The amazing size of the storm, with its 60-mile-wide eye, made it obvious that damage would be so widespread that getting help to affected areas would take an excruciatingly long time.

"We're not dealing with a one-county disaster or a two-county disaster -- we're dealing with a massive disaster that affected most of the state of Florida," said Steven Glenn, deputy emergency response team leader for FEMA.

Huge stockpiles of relief supplies -- including water and baby formula -- were stuck in northern and western Florida, as well as neighboring states, while Frances plodded across Florida, dropping heavy rain for three days. Now that the storm is gone, moving equipment into the southeastern coast of Florida has been arduous. Even so, state and federal crews have been able to get 140 loads of ice and other supplies into badly thrashed counties. Some relief convoys have gotten stuck in traffic as residents eager to check on their homes have poured back into damaged areas, clogging roads. Again, public officials have pleaded for patience, noting that poor road conditions kept the relief convoys from rolling sooner.

But just try that logic on someone who has not taken a shower in four days, Anderson said Tuesday.

"These people are up against it," he said. "You try not eating for two days."

The anxiety fills the airwaves. On WZZR-FM here, Dr. Rich -- a popular local radio personality -- led a days-long communal rant against the relief effort, sharply criticizing federal disaster managers "for not keeping their promises."

Dr. Rich's listeners turned into watchdogs. One man called to say he was outraged that he had seen several power company trucks parked for hours outside a restaurant where he was eating.

"Nobody's telling them what to do," the man railed, his voice full of bitterness.

The power companies are the object of anger and suspicion. Nearly 1 million customers were without power on Tuesday, and the word was dire here in Fort Pierce, where power was not expected to be restored until Saturday.

The men and women trying to put Florida back together are themselves coping with the punishing effects of Frances. In St. Lucie County, the homes of a dozen firefighters were uninhabitable. The evidence was all over the emergency operation center: rumpled pillows on the ground, and bone-weary men slumped over tables.


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