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CES 2005: Form, Function and Stylin'
Kaplan received the name for free from Michelle Tirado, a freelance journalist who originally wanted to sell the name for $99. Kaplan told Tirado that he represented a nonprofit charity organization, the Post reported in an article we mentioned in yesterday's Filter.
Reuters via CNET's News.com: Tsunami 'wave rat' had best intentions, mother says
Call Centers Up and Running?
New Delhi, Bangalore, Mumbai and Hyderadbad aren't anywhere close to the Indian coastline and as such were spared the destruction from the Dec. 26 earthquake and tsunami. So why did Linda Wosskow, a small business operator in San Francisco, wind up in phone hold hell when she tried to call Symantec's outsourced tech support center?
Wired.com cited Robert Hartwig, an economist with the Insurance Information Institute, for a likely explanation: "More than likely service was disrupted because the calling center's employees had family members living in the afflicted areas of the country. Hartwig compared the disruption in service across the country -- but on a much larger scale -- to the way U.S. office workers reacted when they heard about the Sept. 11, 2001, terror attacks in New York. 'There is no doubt this was a major distraction for the staff,' Hartwig said."
Wired.com: Call Centers Ride Out Disaster
The Modesto Bee wrote that even an important outsourcing call center in Chennai (Madras) appeared to be running normally. "Chennai, a major city on India's eastern coast, was hit by the deadly tidal waves. But a development center run there by Infosys Technologies, a major software company whose clients include American Express and Citigroup, wasn't damaged and all workers are safe, spokeswoman Devon McMahon Corvasce said."
The Modesto Bee via CRMBuyer: Large Businesses Escape Tsunami's Wrath