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AT&T Retreats From Tradition

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A worker climbs an AT&T telephone pole. The company will still provide service for its 35 million residential customers. (Charles E. Rotkin -- Corbis)


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Customers Can Keep Service (The Washington Post, Jul 23, 2004)

AT&T had taken advantage of the rules to offer a bundle of local and long-distance calling for one flat rate, allowing it to compete with similar offerings from regional giants such as Verizon, SBC Communications Inc. and BellSouth.

But the FCC voted yesterday to approve new rules that will effectively end the discounts.

Packages of local and long-distance service have proved to be enormously popular with consumers: About 40 percent of all households subscribe to some form of bundled service, according to Dorman. But he said AT&T can no longer market such bundles competitively without the regulated access to local networks.

"Those rules are going to change radically, that's why we are taking this action," Dorman said.

FCC officials declined to comment on Dorman's statements, but FCC Chairman Michael K. Powell has said that he thinks consumers are better served by competitors that own local networks rather than companies that lease facilities, as AT&T does.

The FCC is rewriting its regulations after a federal court in the District threw them out in March. Neither the Justice Department nor the FCC chose to appeal that decision to the Supreme Court.

Like Dorman, Kimmelman of Consumers Union blamed the federal regulatory policy for AT&T's decision to all but walk away from the consumer market.

"This is an end to an era of competition. It has been totally undermined by the Bush administration's refusal to go to bat for consumers in the courts and through the regulatory process," Kimmelman said.

Drake Johnstone, a telecommunications analyst with Davenport & Co., said AT&T is trying to cut its losses in the face of the inevitable loss of its consumer base to rivals. "AT&T has come to realize that the consumer franchise is indefensible and, over time, it will disappear," Johnstone said.

Also, the move will allow AT&T to focus on its business customer base, analysts said, possibly preparing the company for a future sale.

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