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Selling Us
Shoppers Raise Their Red Flags
Whenever I organize my e-mails for an occasional column on reader feedback, I am amazed at the deluge on any subject involving customer service.

Recent Columns
The Emperor's New-Tech Clothes (Post, Sept. 19, 2004)

Use of Coupons Cuts Both Ways (Post, Sept. 12, 2004)

The Quirks of Queuing Up (Post, Sept. 5, 2004)

A Glut of Cars, New and Used (Post, Aug. 29, 2004)

With Meat, Drink Goat: A Menagerie of New Labels Invades Wine Shops (Post, Aug. 22, 2004)

Kids Rule for Back-to-School: Retailers Know That Children Are Making the Purchase Decisions (Post, Aug. 15, 2004)

Everywhere Is Heard A Discouraging Word (Post, Aug. 8, 2004)

So Close at the Hairdresser's: Stylists Could Teach Retailers About Customer Relations (Post, Aug. 1, 2004)

Thinking Inside The Boring Black Box: Luggage Resists Livelier Design Trends (Post, July 25, 2004)

Ounces And Pounds Foolish (Post, July 18, 2004)

Big-Box Stores Rule Top 10 List: Wal-Mart's No. 1 Rank Shows U.S. Goes for Price (Post, July 11, 2004)

Nothing Beats the Thrill of a Simple Little Grill: Those $4,000 Stainless Steel Behemoths Seem to Miss the Point (Post, July 4, 2004)

Secondhand Treasure Haunts: Customers of Used-Book Shops Are After More Than Bargains (Post, June 27, 2004)

Suddenly, a Flower for the Masses: Sales of Affordable Orchids Are Growing Like Weeds (Post, June 20, 2004)

Spreeing Is Believing: On a First Trip to a Discount Phenomenon, Resistance Wavers (Post, June 6, 2004)

All-Conquering Convenience: Quick-and-Easy Is Blurring the Shopping Lines (Post, May 30, 2004)

Another Cup?: Coffee Bars Just Keep On Spilling Across the Landscape (Post, May 23, 2004)

Car Buying Is Still a Contact Sport: Internet Gives True Pricing, but Salesmen Get Money Other Ways (Post, May 16, 2004)

In the Mood to Splurge: Music, Scents -- Even Booze -- Can Set the Scene for Spending (Post, May 9, 2004)

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