Riders Focus on Bus Service at Metro Town Meeting in Va.
Wednesday, April 13, 2005
The room was nearly as crowded as an Orange Line train at rush hour as the leaders of the Metro transit system held a town hall meeting last night in Falls Church.
The audience of more than 100 at George Mason High School submitted questions about buses and trains, focusing on service in Northern Virginia. Bob Levey, a former Washington Post columnist who is now a vice president at Washington Hospital Center, served as host of the session.
Several dozen questions were submitted to Levey, who read them aloud to the Metro officials.
Riders wanted to know when a proposed rail line to Dulles International Airport would open, when new buses would come to South Arlington and why there was no location in Virginia to get Farecard refunds.
Catherine Hudgins, who represents Fairfax County on the Metro board, said the first part of the new rail line is scheduled for completion by 2011. The new buses should arrive in South Arlington in the fall, she said.
On the Farecard question, Metro officials said passengers can mail them in for refunds.
Although the session was within walking distance of the West Falls Church Metrorail station, a majority of the public's complaints focused on Metro's bus system.
Riders, some of whom had come from the District to attend, complained about buses that arrive too early or too late and drivers who are rude.
Mary Hall of Southeast Washington had a common complaint: Bus drivers talk on their cell phones while on the road.
"I have personally reported four bus drivers who were using a cell phone while driving the bus. One driver ran a stop sign," she said in her question. "What is Metro currently doing to address this issue?"
Metro Chief Executive Richard A. White responded that drivers are not allowed to talk on cell phones while driving and that the practice is a "serious disciplinary issue." He said he is willing to fire drivers for using the phones.
White was put on the spot by one questioner who wanted to know how much money he makes.