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Falls Church
Man Bites Dog
HAVING JUST read your update about Travelocity's efforts to better its customer service [Coming and Going, May 8], I thought I'd share my experience with Expedia.fr and US Airways. In January, I returned from France earlier than I'd anticipated and realized that I wouldn't be able to use the round-trip Philadelphia-Paris plane ticket I had bought months earlier on US Airways via Expedia.fr. The US Airways customer service agent told me I needed to obtain my refund through Expedia.fr, but also informed me of the exact phrasing I should use when contacting the online travel company.
Armed with this information, I e-mailed Expedia.fr, explained the situation and told them that US Airways had agreed to refund my ticket (except for a 100-euro fee). I was able to provide Expedia.fr with the US Airways computer file name that outlined the terms of the refund. Expedia charged me a 30-euro service fee, but promptly refunded the remaining ticket amount (about 250 euros). Despite the cancellation fees I had to pay, I was happy to receive a partial refund on what was termed a nonrefundable "special deal" fare purchased through an e-travel company.
I was so pleased with the assistance I received from both companies.
Margaret McKee
West Chester, Pa.
Lines at the Uffizi
OF COURSE you are correct about the advantages of reserving for the Uffizi and Accademia prior to arriving in Florence [Travel Q&A, May 1], but I think there is even an easier way for most visitors. If the traveler informs the hotel staff or apartment rental agent of their preferred dates and times, they will be happy to make the bookings for their guests. It is particularly important this year; the available reservations for the first half of May were already gone in the last part of April.
Jim Zurer
