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Retail Gangs: A New Breed of Thieves

Kathleen Puccia shops at CVS for razors, a group of items retailers say is vulnerable to organized theft.
Kathleen Puccia shops at CVS for razors, a group of items retailers say is vulnerable to organized theft. (By Preston Keres -- The Washington Post)
By Margaret Webb Pressler
Washington Post Staff Writer
Sunday, July 31, 2005

At CVS, the diabetic test strips and the perfume are now behind locked glass cabinets, with a bell to ring for service. Nearly all over-the-counter medicines are behind plexiglass panels that customers must reach over to get their Advil or Pepcid. And most razors and refills are in clunky, noise-making dispensers that won't let you put back what you take out.

The new displays are part of a larger effort by chain stores to combat what has become a significant problem for the retail industry: organized theft. Retailers say rings of habitual shoplifters are proliferating nationwide, but particularly in urban areas such as Washington, where retailers and malls are packed close together and there is easy access to highways.

"We're seeing an incredible amount of activity from organized retail theft gangs from the New York area all the way down into Richmond," said Robert Wade, vice president of loss prevention for Hecht's.

Losses from organized retail theft have topped $30 billion annually, triple what they were a decade ago, according to the National Retail Federation, leading to higher prices, frequent out-of-stock problems and a more cumbersome shopping experience for consumers.

Companies are spending millions of dollars on security systems to tackle the shoplifting rings, from software that tracks patterns of theft regionally, to complicated fixtures that prevent the removal of multiple packages at one time. Retailers are increasingly using racks that lock for a period of time after one unit is taken, cabinets that beep if they're open too long, and hangers that lock to a jacket or suit. Some of the nation's biggest retailers, including Wal-Mart Stores Inc., Target Corp., Lowe's Cos. and Limited Brands Inc., have formed organized crime divisions to focus on the issue.

"A store could lose its entire inventory of a popular item by one professional shoplifting ring, making it now unavailable when there should be a week's supply on hand," said Joseph LaRocca, vice president of loss prevention for the National Retail Federation. "Stores are being forced to do something about it now because they're not only losing the items, now they're also losing sales."

Increasingly, retail theft cases are being prosecuted by federal law enforcement, such as the Secret Service, because the crimes are large-scale, cross multiple jurisdictions and often involve the online selling of stolen merchandise.

"We have a lot of shopping malls and outlet malls in this area, and they're all vulnerable," said Ron Perea, assistant special agent in charge for the Washington field office of the Secret Service.

In June, for example, an alleged fencing operation in Landover was raided. Prince George's County had its officers on the scene "just to provide a uniformed presence," said Lt. Terence Sheppard, but the operation was handled by the Secret Service.

"Locals have their hands full with a lot of street crime. If the feds can come in with our resources and take this off their hands, that's helpful," Perea said. "We are working with a number of jurisdictions in D.C., Virginia and Maryland on very similar crimes like this."

Organized retail theft has been around for years, especially in some high-profile products such as infant formula. But it's always been a difficult concept for retailers to accurately measure, because when a product disappears, it's hard to know exactly where it went: Did an employee steal it? A delivery driver? A shoplifter? As a result, retailers have largely treated all shoplifters much the same, with the occasional prosecution leading to little or no penalty.

But theft has been growing so fast that retailers are only now recognizing the role that organized crime is playing in the industry's growing losses. Wade of Hecht's said sometimes a major theft will go unnoticed until the store does inventory and finds, for example, 400 missing ties and 200 missing shirts.

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