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Storm Victims -- and a FEMA Representative -- Plug In at Kinko's

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"They want everything via the Internet and e-mail," Pellerin said. So he came to Kinko's to scan his résumé into a computer.

Meanwhile, another man sat at a laptop docking station in the store. His cell phone rang furiously.

"Yes, ma'am," he said. "I'm at a fax machine right now. Send me your information and you should hear from FEMA within three to seven days."

He was a FEMA representative, using Kinko's as an office like everyone else. The man, who declined to give his name because he said it was against policy to talk to the media, collected information from flooded homeowners and entered it into a federal government database on a small laptop.

"You have to keep calling until you get through. I'm getting 300 calls a day," he told one man sitting in Kinko's who wanted to know how he could get FEMA assistance too.

For hours, the Kinko's cashiers brought stacks of faxes over to the FEMA representative's desk as homeowners submitted copies of driver's licenses and other documentation for claims.

At lunchtime, the man gathered his laptop and supplies and scribbled a note on a piece of paper that marked his desk as among the most valuable real estate around.

"This station," it read, "is being used by FEMA."


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