At first, managers of a group of Northern Virginia Blockbuster franchises loved the idea of dropping late fees -- until, that is, customers started complaining that the new policy had turned fellow renters into movie hogs. New releases such as "Batman Begins" would get snatched up early, and neither... -
Local Blockbuster Franchises Bring Back the Late Fee
At first, managers of a group of Northern Virginia Blockbuster franchises loved the idea of dropping late fees -- until, that is, customers started complaining that the new policy had turned fellow renters into movie hogs. New releases such as "Batman Begins" would get snatched up early, and neither...-
By Elissa Silverman