Manage Your Manager

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Monday, July 10, 2006; 11:52 AM

William Krug, professor of organizational leadership at Purdue University, says that though each type of boss has good and bad points, there are three strategies employees should use when dealing with an angry, difficult boss:

Make sure you are accurate. If you say something inaccurate, it gives a boss ammunition, even if the way the boss is treating you is wrong.

Always document. "Presenting facts is a great way to circumvent the emotional thought process that often goes on between boss and employee," he says. "Documentation has been made easier with e-mail because it gives you a clear trail of what happened, when it happened and what action was taken, which can help prove you are not at fault."

In a dispute, allow your boss to be the decision-maker. Offer a few options to defuse the situation. Your boss can then choose among those and feel as if he or she is in control, he said. Offering options also shows you are doing some thinking. That's always a good thing.


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