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Internet to AOL: Goodbye!
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An increasing chunk of my e-mail (well, my non-spam e-mail) these days consists of "how do I fix this" questions from readers. That's good for my Help File column, but I often can't answer these questions as fast as people might want. (Sorry: Solving complicated Windows malfunctions from afar -- and at no cost to the user -- takes time under ideal conditions, much less when I've got my own deadlines to meet.)
The frustrating part of this for all concerned is that the answers to many of these questions have often run in previous Help File items. Here's how to look for them:
1) Check on our site. In the search box on our home page, type "help file" followed by your search terms, then hit Enter. You may see some links to mentions of Help File columns in online copies of this newsletter; to omit them, click the checkbox next to "The Washington Post" under the right-hand "Source" heading. Stories up to 60 days old are free to read.
2) Google for them: "help file pegoraro" followed by the topic you have in mind works surprisingly often. Note that while we normally charge people to read old stories if they search for them on our site, we don't charge people who come to them from links elsewhere -- so if Google, any other search engine, a blog or your own bookmarks point to something I wrote a year ago, you can read it for free.
If that doesn't find an answer to your troubles, then go ahead and e-mail me. Remember, the more specifics you can provide -- the version of Windows or the Mac OS that you run, the name of the program that malfunctioned, the exact text of the error message you saw - - the sooner I can try to figure out what's gone wrong. Good luck.
Sunday Round-Up
Elsewhere in the Sunday Business section, we have these stories:
