Comcast Cable Plans 700 New Hires for Local Service
|
TOOLBOX
   Resize
COMMENT
 Discussion Policy
 CLOSE
Comments that include profanity or personal attacks or other inappropriate comments or material will be removed from the site. Additionally, entries that are unsigned or contain "signatures" by someone other than the actual author will be removed. Finally, we will take steps to block users who violate any of our posting standards, terms of use or privacy policies or any other policies governing this site. Please review the full rules governing commentaries and discussions. You are fully responsible for the content that you post.
Who's Blogging  |
Monday, January 15, 2007
Could this mean people won't have to wait all day for the cable guy?
Comcast Cable Communications announced last week that it will hire an additional 700 technicians and call center employees in the Washington area as part of a larger expansion this year. That will bring the area total to more than 4,000 Comcast employees.
The new staff is needed because of the success of "Triple Play" -- a package Comcast launched last year that offers customers telephone, high-speed internet access and video all on one bill.
"To keep up with the pace and consumption of the product, we need to increase our employees," spokeswoman Lisa Altman said. Demand, she said, "has been exceeding our most optimistic expectations."
When customers here report problems with their cable service, their calls are answered from call centers in Washington, Manassas, Rockville or Silver Spring. The company will be increasing space in some of its centers to accommodate the new employees, who will be hired throughout the year.
Altman said job openings will be posted on the company Web site ( http:/
For customers, will this mean no more cursing the cable guy? Altman didn't go that far, but said: "New hires are really designed to deliver a better customer experience to every customer for every transaction."
