Metro Launches Customer Service Phone Line

Thursday, February 1, 2007; 10:42 AM

The Washington Metropolitan Area Transit Authority has launched a new feature on its customer service telephone line that allows callers to get up to date information on incidents likely to cause significant bus or rail delays. The service, originally scheduled to launch later this month, was activated yesterday, as part of the response to two incidents that snarled the morning commute. The first incident was a bomb scare at the Braddock Road Metro. The second was a fire inside the Farragut North Metro station.

Customers can access the telephone line by calling 202-637-7000, Metro officials said. As soon as callers are connected, they are prompted to press "1" for English or "2" for Spanish. Emergency information is then relayed before the prompts for general Metro information.

"Giving Metro riders immediate access to details about emergency situations or system delays by telephone is another way that Metro is making information more accessible to its customers to help them better plan their trip," said Ray Feldmann, acting assistant general manager for communications.

Passengers can also seek real-time information about Metro service disruptions, bus detours or other emergency information from In addition, riders can sign up for e-Alerts, a custom e-mail service notifying subscribers of specific service disruptions.

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