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When It's a Parkway, the Trees Win
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Dear Dr. Gridlock:
Metrobus driver safety doesn't seem to be catching on too well. Throughout my ride today from Tenleytown to Washington Circle, the driver maintained a conversation with a passenger at his side. Directly above them was a sign that said: "Please do not talk to me while I'm driving. Safe operation of this bus requires my full attention."
On my return trip, another driver crossed two intersections after the light had changed to red. Not encouraging.
B. R. Williams
Washington
When JetBlue failed its customers during the storm a couple of weeks ago, executives engaged in a public fit of remorse that led to a bill of rights for their passengers.
The transit authority has gotten much better about explaining its problems, but the last word is usually, "Thank you for riding Metro," as opposed to JetBlue's specific pledge to fix things or else. The difference is that people can always fly on a different airline. Washingtonians can't transfer their allegiance to Sam's Subway or Barbara's Bus.
But what passengers lack in economic clout they can make up with their voices. Tell Metro management, tell Metro board members, tell the Metro Riders' Advisory Council. The agency's customer assistance number is 202-637-1328.
