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Ticket Woes Mar Run-Up To Opener
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"We obviously heard about the problems that had existed in the past [under MLB], and that's why we changed shipping companies," he said. "Obviously, there's much more that needs to be fixed."
Asked how long in advance he would like to get tickets to his customers in future seasons, Kasten said: "I want to do it obviously much earlier than they were received this year -- and we will. We're interested in anything that will, in the future, help customers more."
The team will play its final season at RFK Stadium this year before moving into a $611 million ballpark on the Anacostia River for 2008. The club drew nearly 2.7 million fans in 2005, baseball's first season in the District since 1971. That number dropped to fewer than 2.2 million last year.
Kasten would not disclose how many season tickets the team has sold this season, but said he would discuss the matter later this week.
Some fans concerned about the game experience at RFK or customer service issues said they have been encouraged by the way the club has handled complaints. Kasten, addressing one recent concern of fans, said Monday there would be no change to the food policy at RFK Stadium, and that fans will still be allowed to bring in such items as water, soda and sandwiches.
Sean MacCarthy, 29, lives in the District and has purchased season tickets for the most expensive seats at RFK -- those right behind home plate -- for all three years. As of late Monday afternoon, he didn't have his tickets in hand and was concerned about the "same bad hot dogs, the same cold hamburgers" he had endured in years past.
But when he e-mailed Kasten a detailed report of his complaints in December, he received a phone call almost immediately. The two discussed the issues for about 20 minutes, MacCarthy said.
"I've been pleasantly surprised by the responsiveness of the team," MacCarthy said. "But I just hope that the actions in the future will speak as loud as the words."
