MESSAGE CENTER

The first call stated that there was no driver available. The second call said they'd found a driver. The third call was the driver saying he was lost. The fourth was the driver saying he was getting close. We did make our flight.

On our return to National, there was no shuttle to pick us up. After several calls to the company, we were informed that we would have to wait for a shuttle willing to travel to our area. Finally giving up, we got in the taxi line. We will never use this service again!

Howard and Marka Locker

Manassas

SUPERSHUTTLE TOLD me I would be picked up at my home between 5:30 and 5:45 a.m. When no van came, I called and was told that there was no driver, that I should call a cab and that SuperShuttle would reimburse any difference in price. But the timing was tight, so I woke up my wife and she drove me to a Metro station.

SuperShuttle didn't warn me before the scheduled pickup time but waited for me to call. That irresponsible behavior created the impossibly tight timing.

I consider SuperShuttle in the D.C. area to be undependable for home pickup and have never used it again. I never will.

John Hornstein

Silver Spring

WE HAD arranged for a pickup very early in the morning to get to Dulles. The SuperShuttle dispatcher called us 20 minutes before pickup time to tell us the driver had called in sick. We were given the phone number of a cab company and told that we could get a refund for the SuperShuttle tickets, which we had already paid for with our credit card. When we called the cab company, our party was too large for one cab. We couldn't get two cabs in time, so we drove ourselves to the airport.

Not only did the dispatcher not arrange for a cab but her attitude was uncaring and rude. I will never use SuperShuttle again.

Suzette Kern