For Texting Teens, an OMG Moment When the Phone Bill Arrives

By Margaret Webb Pressler
Washington Post Staff Writer
Sunday, May 20, 2007

Sofia Rubenstein, 17, got in trouble the way a lot of teens do these days.

Her incessant text-messaging racked up a huge phone bill on the family's wireless plan.

"It's whatever pops into my head. There's no stopping it," she said. "Sometimes I'll be on the phone with someone and I get texted, and then I'm having two conversations at once."

Last month the Washington high school junior used 6,807 text messages, which, at a rate of 15 cents apiece for most of them, pushed the family's Verizon Wireless bill to more than $1,100 for the month. Sofia knew she'd been texting a lot but couldn't believe the "incredible" number she hit. "I just thought, oh my God, my life is over," she said.

Indeed. Sofia will be working in her parents' retail store this summer to pay off her debt -- but she definitely won't be the only teenager paying for text abuse. Minutes? Forget minutes. It's all about the text allowance. It needs to be supersized, now that instant messaging has leapt from the desktop to the mobile.

Families who carefully researched their wireless plans to cover calls with no extra fees are discovering, to their horror, that their thumb-tapping teens have found a new way to blow the budget. In Sofia's case, her parents' plan included only 100 free text messages a month -- fewer than half of what she was using every day "at all points of the day" -- and she racked up massive per-message fees fast.

Teenagers elsewhere in the world have been texting furiously for years, using the cheap technology to evade government controls on dating in Saudi Arabia and to foment revolution in the Philippines. Now that texting has exploded in America, it's regarded as one of the current teen generation's inexplicable behaviors, like instant-messaging or spending hours on Facebook.

"What we have to see is that connections are very different than when we were growing up," said Lilli Friedland, a Los Angeles psychologist who also does consulting for the entertainment industry. Text-messaging, she said, is how kids feel comfortable communicating today. Think it, text it, keep it short, have to have it.

Parents seem to accept this new reality and are switching to wireless plans that allow unlimited text messages, which pile $10 to $30 a month on top of an already hefty expense that didn't even exist a decade ago. Janet Boyd, a lobbyist for Dow Chemical, said she and her husband "nearly died" when they got a $70 charge for their 20-year-old daughter's text-messaging. They went to an unlimited plan. "Seventy dollars is a lot more than 20," she said.

Wireless companies, meanwhile, are rolling out new packages to meet demand. "For a teenager to send thousands of text messages a month is not unusual," said John Johnson, a spokesman for Verizon Wireless. Last month the company introduced an unlimited texting plan because even its highest bundle of free text messages -- 5,000 a month -- wasn't enough.

Market research indicates the consumers mostly likely to send and receive text messages are those between the ages of 13 and 24. Last year, 158 billion text messages were sent nationwide, nearly double the number in 2005, according to CTIA, the Wireless Association. With that kind of growth, texting will continue to be very profitable for wireless companies, said Roger Entner, senior vice president for the communication sector at IAG Research, even with bundling plans to lower consumer cost.

The strife this popularity is causing with family phone bills is on display in a popular television commercial for AT&T Wireless to promote its new unlimited plan. A young girl is confronted by her mother for her text-messaging charges, and the girl answers in "text," saying "o-m-g, i-n-b-d." Subtitles provide the translation: "Oh my gosh, it's no big deal."

But it is to Connie Dennard, 49, of Washington. "I never send text messages," she said. When her 21-year-old daughter, a student at the University of Maryland, racked up a charge of $90 because of her texting a few months ago, she said, "that was the end of that. She pays for her own unlimited plan now."

Chris Evans, 44, of Chevy Chase, got a new phone plan with unlimited messaging just this past week because his 11- and 13-year-old children were blowing out the phone bill.

"I travel a lot and hadn't been paying attention to the bills, and they really got out of control," he said. "They're animals with this stuff."

The explosion of this technology was inevitable, according to those who research adolescent behavior, because it provides a new tool for creating what teenagers always have wanted and needed -- distance from parents.

"It's a form of silent communication; they can do it whenever, they can do it fairly secretively," said Rob Callender, trends director for Teenage Research Unlimited. In a recent study of teens, he said, TRU found that texting is the second most popular use for cellphones, right after using them to check the time. Plus, every phone number a child calls is recorded on the family phone bill, with a time stamp. But text messages remain an anonymous, faceless lump number.

Friedland, the psychologist, says texting is different from the marathon phone calls most parents remember making as teens because it's typically done with a large group of friends. "For many of them, it is the sense of being part of a group that is really important," she said. What she worries about is that children aren't getting the "cleaner, deeper sense of friendship and relatedness" that came from talking to someone directly, even on the phone.

"We just don't know yet what the impact will be," she said.

Rubenstein can text without even looking at the keypad and responds within seconds, although the conversation tends to be about nothing especially important. Her mother, Marti Rubenstein, said she has seen Sofia and her friends text each other even when they're in the same room. "It's definitely a crutch," Rubenstein said.

Her daughter left Thursday for a 10-day trip to Morocco with a group of students -- without a phone. Her mother is curious how the kids will handle communicating the old-fashioned way.

"It'll definitely be a totally different experience," she said. "They'll have to spend the whole time actually talking to each other."

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