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Imprisoned Without a Cell To Speak Of
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"Because they're not in sales."
By this time, my volume control wasn't working. Yet another staff member showed up. "What seems to be the trouble?" he asked, with an "I'm in charge, I'll handle it" tone that gave me hope. I explained I wanted to buy a phone to replace the one I had lost.
He asked if I had insurance. I did not. He asked for my cellphone number and ran it through the computer, explaining that if I had gotten insurance on the phone, I already would have a new one, free of charge.
"Live and learn," I said dryly.
He looked at the screen and informed me that since my husband bought the lost phone, he'd have to buy the new one.
So no one but the person who buys the phone can buy a new one? He had to be making this up.
He assured me he wasn't. And since I hadn't had the phone long enough, I wasn't eligible for an upgrade, he added. A new phone would cost me $150 at least.
"But I'm still paying for a phone I can't and don't use," I pointed out. The rest of our conversation went something like this:
"Well, we can suspend the plan. You pay $9.99 per month and we won't charge you for the services you aren't using."
"But you are charging me. You are charging me $9.99."
"Yes, but we could be charging you $30 more."
"So even if I buy the phone for $150, you can't put it on my plan because my husband bought the plan?"
