When Success Isn't Enough

Y N�Our company has a defined process to tackle and fix problems raised by customers.

Y N�We constantly identify waste in our financial, production, time and materials processes and get rid of it.

Y N�We spend more time and resources trying to generate new customers than to retain existing customers.

Y N�We balance capital efficiently between today's needs and long-term growth.

Y N�We have a defined process to develop, launch and expand products and services.

Y N�We've come up with clear growth goals, and we invest in the staff and processes needed to meet these goals.