If Landlord Doesn't Fix Radiator, Turn Up the Heat by Going to the County

The snake was hiding under a pile of garbage and building materials that my landlord was supposed to clean before we moved in and obviously never did. I could write a novel about other code violations, including mold and a mice infestation, but I won't bore you with the details. I just want the place to be livable. What should I do? I have proof of everything.

-- Virginia Beach

If your apartment problems began with rattlesnakes, I can't imagine that those details would bore me.

You've done the right thing by keeping track of everything that has happened.

The easiest way to deal with a deadbeat landlord is to make an official complaint to your local housing authority. This office looks into code violations and landlord neglect when tenants complain. The staff will guide you through your options.

Making a complaint to your local housing authority will trigger a response from your landlord, who will be legally responsible for cleaning up his or her act and your house. If this doesn't happen, you can ask the housing office to help you legally break your lease and move out of an unhealthy living environment.

Moreover, with proof of the conditions, you may be able to recover damages from your landlord in court. Do you have photos or videotape of the snakes and mice, or receipts for exterminators?

Your priority should be your health and safety. Then make government officials aware that your landlord is violating his or her responsibilities.

With proof and persistence, you can save yourself from any more snake sightings.

My neighbor made me a holiday card and left it outside my door. I've never actually met this woman. The card was intricate and handmade, like she spent a lot of time on it. Should I be scared that my neighbor is going out of her way to find out my name and make me a card, or should I just chalk it up to holiday cheer? I'm inclined to go with my suspicious gut. Also, do I have to reciprocate her gesture? -- Burtonsville

Assuming there is an easy way to find out your name (if it's on your door or mailbox), there is probably no cause for concern.

Some people really get into the holiday spirit. Unless you have other reason to worry, it's worth giving people the benefit of the doubt during the holidays and throughout the year. Your neighbor is probably just trying to build a friendly rapport with the people who live around her.

Rather than be suspicious, accept and appreciate the kindness of your neighbor. Next time you see her, introduce yourself and thank her for her card.

And remember that if you ever have a problem with a neighbor or need help, she has just opened the door. That's actually a valuable gift should you ever need it.

Do you have questions, comments or ideas about apartment life? Contact Sara Gebhardt via e-mail ataptlife@gmail.comor by mail, c/o Real Estate Editor, The Washington Post, 1150 15th St. NW, Washington, D.C. 20071.