Fast Forward's Help File

Rob Pegoraro
Sunday, January 6, 2008

Q Since Firefox updated itself, Password Bank keeps asking me to "confirm following elevation request to remove orphan Password Bank support."

AThis cryptic request began popping up on a Toshiba laptop running Windows Vista after Firefox installed one of that browser's periodic security fixes, then kept repeating itself at each launch of Firefox.

Password Bank is a password-management utility by a California company called UPEK that lets you log into Web sites by swiping the fingerprint scanners on many new Windows laptops. If it worked properly, it could be a major convenience. But in its current state, it's a nuisance that should be uninstalled -- not least because Firefox includes its own password manager.

To remove, it, open Vista's Control Panel from the start menu, click the "Uninstall a program" link and then look for "Protector Suite QL 5.6" -- right, this program is listed under a different name. You won't see the usual "Uninstall" button atop that window, but double-click Protector Screen's entry anyway. In the next screen, you can click a "Remove" button.

After the uninstall concludes, reboot, and you should be able to run Firefox without interference.

My computer wakes up from sleep on its own but then does nothing.

This time around, the reader beat me to the answer. He found and fixed an obscure setting that caused traffic on his home network to wake up his PC.

To check this, go to the start menu, click "Run . . ." and type "devmgmt.msc" (in Windows Vista, type that in the start menu's search box). In the Device Manager screen, click the plus sign next to "Network adapters." Double-click each entry listed there and click its "Power Management" tab. Make sure the checkbox by "Allow this device to bring the computer out of standby" or "Allow this device to wake the computer" is not checked.

Rob Pegoraro attempts to untangle computing conundrums and errant electronics each week. Send questions to The Washington Post, 1150 15th St. NW, Washington, D.C. 20071 orrobp@washpost.com. Turn to Thursday's Business section or visit washingtonpost.com anytime for his Fast Forward column.


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