GRAPEVINE, Tex. When he arrived at the Gaylord Entertainment Co. seven years ago, Colin V. Reed took the helm of a company that was hemorrhaging money and foundering with a cluttered portfolio of entertainment holdings. It had its flagship venue, the vaunted Grand Ole Opry with neighboring hotel... -
Betting on Customer Loyalty
GRAPEVINE, Tex. When he arrived at the Gaylord Entertainment Co. seven years ago, Colin V. Reed took the helm of a company that was hemorrhaging money and foundering with a cluttered portfolio of entertainment holdings. It had its flagship venue, the vaunted Grand Ole Opry with neighboring hotel...-
By Anita Huslin