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When Arlington County Board member Chris Zimmerman (D) took over last month as Metro's board chairman, he made a clear statement about the transit authority's need to improve its fuzzy communications on trains and platforms:

"Perhaps no area better represents the difficulty of, and the need for, an institutional shift to an operations-oriented, customer-focused organization than communications. Over the years, this has been an area of considerable frustration, for board members as for riders. It is time to change that."

Among the worthy goals he laid out for this year:

¿ Improve notification for riders about major construction;

¿ Improve communication about incidents;

¿ Improve employee knowledge of anything affecting service;