Sunday, June 8, 2008
12:00 AM
Deborah Howell
Ombudsman
The Washington Post
Kelly Nantel
Press Secretary
Office of Public Affairs
U.S. Department of Homeland Security
U.S. Immigration and Customs Enforcement
Dear Ms. Nantel:
As the ombudsman for The Post. I operate independently of the newsroom and management. I have looked at this complaint and asked about the reporting and documentation behind it and come to my own conclusions. The first part of the letter is in answer to some of the complaints in your letter. Then I have taken the four days of complaints posted on the ICE Web site and dealt with them individually, except in Part 4, where I put my answer at the end.
Because you have made a charge of unethical reporting, I will deal with that first. The series is extraordinarily well documented. The reporters operated well within the bounds of investigative journalism.
I often find that there is a serious difference in how journalists look at those bounds and how they are viewed by agencies or businesses or individuals being investigated. It is the nature of investigative journalism to be hard-hitting.
The series certainly did not condemn all medical personnel working for ICE or the Division of Immigration Health Services (DIHS) as irresponsible or incompetent. But it did point out many instances of incompetence or ineptitude or lack of care. Also, several times in the series, Division of Immigration Health Services medical officials are quoted bemoaning the lack of staff, fearing lawsuits and being critical of DIHS actions.
Reporters Dana Priest and Amy Goldstein were tipped that there were serious problems in health care for ICE detainees and decided to investigate. They first looked at the conditions without ICE's knowledge. Once they had gathered facts and documents, they came to ICE officials for comment.
ICE had ample say in the series, including that the amount spent on detainee health care has doubled in five years and that the number of deaths has decreased. But I wish the reporters had interviewed high-ranking ICE officials about the conditions they found.
You seem to say that quoting DIHS policy means that the policy is being enforced. But the series showed numerous documented cases where the policy obviously was ignored.
The reporters had thousands of official internal documents. I saw a number of them. The reporters did many interviews with employees or former employees of DIHS as well as detainees and their families and others with knowledge of the system. You also said in your letter that the reporters had not visited detention facilities. They did. Their visits just weren't "official."
I agree that the Jena reference should have been clearer; the memo quoted was written before the facility opened. But I disagree with your assertion that section in the story implied that detainees were at risk. It was showing the concern of then DIHS director that the facility was not going to be adequately staffed.
I'm sure that ICE can tell success stories of some detainees who received adequate or even superior health care. But one fact stood out to me more than any other in pointing out DIHS problems: To get anything beyond the basics, a request must be faxed and approved in Washington, where four nurses are on duty from 9 a.m. to 4 p.m. EST five days a week. How can any detainee in need of extra care get it with those restrictions?
You said that medical care is provided on an urgent basis. It obviously was not provided in some of the cases that Priest and Goldstein found. If, as it says on your site, sick call requests are prioritized 24/7 on the urgency of medical need, Priest and Goldstein would not have found so many problems.
The fact that Congress is interested in this matter may actually improve detainee care and the amount appropriated for it, so perhaps some good will come out of the series.
I will take your complaints in sequence, by day and by subject from your website:
ICE:The Washington Post began a four part series on Sunday, May 11th, on detention health care. The first article in the series and the companion CBS "60 Minutes" piece presented information on a number of detainee cases and incidents occurring before the transition of the DIHS from the Department of Health and Human Services (HHS) to ICE and before ICE assumed greater administrative control over DIHS. Nonetheless, these pieces are very disturbing as they provide a very limited view of a complex and important topic.
If you read the first article, you may also be interested in the following:
Post vs. ICE regarding the May 11, 2008, article:
Post: "During the intake screening, a part-time nurse began a computerized medical file on Osman, a routine procedure for any person entering the vast prison network the government has built for foreign detainees across the country. But the nurse pushed a button and mistakenly closed file #077-987-986 and marked it "completed" -- even though it had no medical information in it."
ICE: What was marked "Completed" was the physical exam appointment, which is why the individual did not receive a follow-up physical examination. The medical record had the intake screening in it and did not show any significant health problems. Mr. Osman's medical record was active for the duration of detention.
Ombudsman: Because of this mistake in the detainee's file, when he had a medical crisis, the nurse believed it was enough to ask him to submit a sick call request, rather than to attend to him promptly. In her death review, the clinical director determined Osman did not receive "appropriate and adequate health care" in part because of this error.
Post: "About 33,000 people are crammed into these overcrowded compounds on a given day, waiting to be deported or for a judge to let them stay here."
ICE: ICE detention facilities are not experiencing overcrowding conditions. In fact, ICE takes appropriate and necessary action to ensure that facilities do not exceed their capacity.
Ombudsman: You say that ICE detention facilities are not overcrowded. Since 2001, the number of detainees has more than tripled to 311,000, according to ICE and GAO figures.
Priest and Goldstein have documents showing the individual facilities and the number of detainees there at a given time. One I viewed from March 2007 showed one facility had many more than the number of detainees it was built for. The documents show that certain facilities had "critical" staffing problems; those were also documented in interviews.
Post: "The detainees have less access to lawyers than convicted murderers in maximum-security prisons, and some have fewer comforts than al-Qaeda terrorism suspects held at Guantanamo Bay, Cuba."
ICE: Individuals who are detained while in administrative removal proceedings are entitled to an attorney at no expense to the government and we provide all detainees with a list of pro bono representatives. All facilities are expected to abide by the ICE National Detention Standards. Under these standards, attorneys are entitled to, and receive, more access than any other visitor to ICE facilities, and cannot be compared to how "convicted murderers" are treated. The facility shall permit legal visitation seven days a week, including holidays, for a minimum of eight hours per day on weekdays. Given the comprehensive ICE National Detention Standards, developed in consultation with a number of immigrants' advocacy groups and the American Bar Association, it is hard to imagine how the treatment of detainees can be in any way be compared to Guantanamo Bay. It bears noting that neither reporter has requested to tour a single ICE detention facility. Many reporters from a number of media have requested and been provided tours, resulting in more balanced stories.
Ombudsman: ICE detainees have no right to public defenders; murderers in maximum security prisons have access to government-paid lawyers. So I would say that the detainees are not "entitled" to lawyers.
You say that they are given lists of pro bono lawyers. Priest and Goldstein interviewed several officials from the American Immigration Lawyers Association who said nine out of ten detainees have no attorneys. The officials and other lawyers they interviewed said detainees are sometimes moved around the country, making access to lawyers more difficult, and there are long waits to see an attorney. Sometimes they can only meet through video conferencing.
Priest and Goldstein wrote that some immigration detainees have "fewer comforts" than terrorism suspects at Guantanamo Bay. One of these "comforts" is outdoor recreation areas. The reporters said that Pinal County Jail in Arizona and Elizabeth SPC in New Jersey do not have outdoor facilities, and Otay Mesa, in California, has only a very small area. Guantanamo has better outdoor facilities as can be seen on their website. Detainees get two hours a day of outdoor time according to the military.
You also say that all ICE facilities "are expected to abide by the ICE National Detention Standards." But the standards are not codified, so they cannot be legally enforced.
Post: "The most vulnerable detainees, the physically sick and the mentally ill, are sometimes denied the proper treatment to which they are entitled by law and regulation. They are locked in a world of slow care, poor care and no care, with panic and coverups among employees watching it happen, according to a Post investigation."
ICE: Sick call requests are prioritized 24/7 based on urgency of need for medical treatment. They are triaged daily and scheduled accordingly. Those in need of immediate treatment are seen right away and lower priority cases are scheduled as appropriate.
Ombudsman: The series lists many cases where that didn't happen.
Post: "There is evidence that infectious diseases, including tuberculosis and chicken pox, are spreading inside the centers."
ICE: Varicella (chicken pox) is a highly contagious communicable disease and very little exposure time is required for transmission to an individual who is not immunized. Most developing countries do not routinely vaccinate for chicken pox; in the United States, routine vaccination began in 1995. Therefore it is expected that individuals in our care who are not born in the U.S. have not been vaccinated. If one person enters a facility with active lesions (most likely infected in their country of nationality), and exposes other individuals who have never had Varicella and are not immune, transmission is likely to occur. Facilities with DIHS staffing have strict protocols in place for management of Varicella, including restricted movement of exposed, non-immune persons, contact investigation for the entire incubation period for exposed persons who are not immune, and vaccination. The fact that DIHS initiated a vaccination protocol is indicative that we were proactive in intervening to halt further transmission; this was an appropriate and timely intervention.
In addition, DIHS implements a state-of-the-art screening program for tuberculosis, using a digital chest radiograph to screen detainees. This system produces a result within four hours and allows providers to place patients with a finding suspicious for active tuberculosis (TB) in an airborne infection isolation room before ever being placed in the general detention population. All TB patients are managed in accordance with Centers for Disease Control guidelines. Additionally, DIHS initiated and provides national and international leadership for the Transnational Tuberculosis Continuity of Care Workgroup, which facilitates bi-national and international referrals for tuberculosis patients to enable them to continue their treatment without interruption in their countries of nationality following repatriation. This is a national initiative involving partnership with the Centers for Disease Control and Prevention, state and local health departments, nongovernmental partners, the U.S.-Mexico Border Health Commission, foreign governmental TB control programs, and foreign consulates, and is proving highly successful. In a recent evaluation, between Jan. 1, 2004, and July 31, 2006, DIHS helped 221 active TB patients complete their treatment regimen through these partnerships.
Ombudsman: You say that there are "strict protocols" for infectious diseases. There is no argument that you have protocols, but the story shows they are not always followed. In one facility in Texas, Willacy, all detainees had to be vaccinated because of a chicken pox outbreak. The ventilation system and lack of proper staff training contributed to the problem. And a detainee died of infectious meningitis in the San Pedro Center in California.
Post: "These way stations between life in and outside the United States are mostly out of sight: in deserts and industrial warehouse districts, in sequestered valleys next to other prisons or near noisy airports. Some compounds never allow detainees outdoor recreation; others let them out onto tiny dirt patches once or twice a week."
ICE: With the exception of the Varick Street Facility in Manhattan, which opened in January 2008, all ICE Service Processing Centers and Contract Detention Facilities have outside recreation areas. Further, it is factually inaccurate to say that detainees are only allowed outdoor recreation once or twice per week. Detainees are provided outside recreation five times per week, weather permitting.
Ombudsman: The reporters found there is no outdoor recreation area at the facilities in Elizabeth or Pinal County and that the Otay Mesa area is small. The reporters were told by several lawyers and many former detainees that detainees did not get outside daily in some facilities.
Post: "When doctors and nurses at the immigration compounds believe that detainees need more than the most basic treatment, they have to fax a request to the Washington office, where four nurses, working 9 to 4, East Coast time, five days a week, make the decisions."
ICE: If a detainee requires off-site care, the facility where they are housed submits a request by means of email or fax. Submissions are adjudicated by the next business day, but no more than 72 hours after receipt. If the request is urgent or emergent, the medical care is provided and the managed care requests are adjudicated after the fact.
Ombudsman: There are many examples in the story that show all cases are not handled in a timely manner nor is urgent care always given.
Post: "To this end, the agency recently increased its inspections of facilities and is in the process of creating an inspection group at headquarters to review serious incidents, including deaths or allegations that standards are not being met."
ICE: ICE implemented the Detention Facilities Inspection Group (DFIG) within the ICE Office of Professional Responsibility in February 2007. The DFIG provides objective oversight and independent validation of the detention facility inspection program. It also conducts immediate focused reviews of serious incidents involving detainees. In October 2007, ICE contracted with the Nakimoto Group to obtain their services to have full time professionals inspect each ICE facility annually, providing ICE field managers with the support of expert inspectors. Also in October 2007, ICE contracted with Creative Corrections, Inc. to provide full time, on site, quality control experts at 40 of our most active facilities.
Ombudsman: The story said that ICE is increasing inspections of the facilities and you offer more detail on that. I don't see any conflict here. A Department of Homeland Security inspector general's 2008 draft report that I saw said that previous staff oversight of facilities has not been effective in identifying serious problems at facilities.
Post: "A new director for health services arrived six months ago, following a stretch when the agency was run first by Sampson and then by a second interim director. The new boss is LaMont W. Flanagan, who brought with him the credential of having been fired in 2003 by the state of Maryland for bad management and spending practices supervising detention and pretrial services. An audit found that Flanagan had signed off on payments of $145,000 for employee entertainment and other ill-advised expenditures. His reputation was such that the District of Columbia would not hire him for a juvenile-justice position."
ICE: Mr. Flanagan served as Commissioner of the Maryland Pretrial Detention and Services system for 12 years. In May, 2003, he resigned, five months after the election of the new governor. On May 14, 2003, the newly appointed Secretary of the Department of Public Safety announced the resignation of Commissioner Flanagan in writing stating, "He served the Department with distinction during his tenure, and we wish him every success in the future." During Commissioner Flanagan's tenure, he was lauded by the media, his superiors, the legislature and his peers for his programmatic initiatives and superior management in corrections. Editorials and articles from the Baltimore Sun have lauded the performance and leadership of Flanagan. (May 29, 1992 -- June1, 1992 -- May 24, 1999 -- April 8, 2000). In addition, two months after the resignation of Commissioner Flanagan, the Maryland State Senate passed a resolution congratulating and recognizing Mr. Flanagan for "Outstanding and Dedicated Service to the State of Maryland as Commissioner of Pre-trial and Detention Services"
In February, 2005, two years after Commissioner Flanagan's resignation, the Maryland Department of Legislative Services conducted a routine audit of his former agency, the Division of Pretrial Detention. The audit noted that the agency's annual budget requests submitted to the Maryland General Assembly did not adequately disclose general fund entertainment-related expenditures which totaled approximately $145,000 during fiscal years 2002 to 2004. The entertainment-related expenditures emanated from an "Inmate Welfare Fund" mandated by a Federal Consent Decree governing the agency. The Inmate Welfare Fund emanated from the profits from commissary and telephone receipts. The Inmate Fund was utilized exclusively for the benefit of inmates, providing social, cultural and educational initiatives for inmate programs and activities. This program assisted in reducing violence by seventy-one percent and providing inmates extracurricular activities. All expenditures were reviewed and approved by finance and budget authorities in the Office of the Secretary of Public Safety and the State Comptroller.
Commissioner Flanagan had no direct check-writing authority and each expenditure was a requisition request with a three-level management review/approval process above the Commissioner.
In 2004, the Executive Director of the Department of Human Services for the District of Columbia asked Mr. Flanagan to apply for the position of Juvenile Services Administrator. Flanagan interviewed for the position and was designated by the press as a major candidate. Advocates within the Juvenile Justice community impressed upon the Mayor that a corrections administrator was not their preference for administering the juvenile services program. The Mayor appointed a juvenile justice advocate as the juvenile services administrator. Subsequently, Mr. Flanagan was appointed by Mayor Anthony Williams to the position of Deputy Director for administration in the Department of Human Services, where he served with distinction for two years.
Mr. Flanagan is not the director of DIHS. He is the Detention Health Care Unit Chief, within the Detention and Removal Office, where he serves as the liaison with DIHS. Mr. Flanagan does not make clinical decisions; however he has been instrumental in overseeing several aspects of the transition and increasing the staffing at all DIHS facilities.
Ombudsman: You say that LaMont Flanagan wasn't fired and had a laudatory record. I find much evidence to the contrary. While he may have been allowed to resign, I think there is no doubt that he was forced out. There were also complaints about his work and The Post has previously reported that those complaints were the reason he was not hired by the District government.
The Baltimore Sun, in a story dated May 15, 2003, said he was fired as commissioner of the pretrial detention and services division. A spokesman for then Gov. Robert Ehrlich said that he was removed as part of a "targeted housecleaning." You said that he left five months after the election of a new governor as if to say Flanagan's leaving was due to the change in administrations. Sources with knowledge of Flanagan's record and departure told the reporters that he was not pushed out by Maryland Secretary of Public Safety and Corrections Services Mary Ann Saar because of politics, but because of his management and spending practices.
A Sun story dated March 8, 2005, said a state audit had identified "numerous questionable payments, including excessive expenditures for inmate and employee entertainment." The audit, which I read said that Flanagan approved $145,000 in "picnics and other events for employees and volunteers" and that "bidding requirements appear to have been circumvented and excessive payments made." The auditors make a point of saying that these questionable payments "were made under the direction of the former" head, which was Flanagan. The reporters reviewed the audit to confirm this. An assistant attorney general at the U.S. Department of Justice also wrote a critical report released on Aug. 30, 2002, dealing with the Baltimore Detention Center under Flanagan's tenure. Here are three of the report's findings.
A Baltimore Sun story the next day said: "The impetus for the U.S. Justice Department report was a 1999 investigation by New York-based Human Rights Watch, an international human rights group. It found that hundreds of children were jailed in appalling conditions in Maryland, including the city detention center."
You also say that he was a top candidate for a juvenile services administrative job in the District, but that advocates in juvenile justice community did not want a corrections administrator and that was the reason he didn't get the job.
Post stories at the time and subsequent reporting for the series found that he did not get the job in part because of his troubled background. A statement by Justice for D.C. Youth, a coalition of advocates, was quoted by the Post as saying that Flanagan's "failed performance while overseeing the Baltimore city jail should be enough to eliminate him from consideration."
Post: "An entry-level emergency medical technician, with barely any training, had done Guevara's intake screening and physical assessment at the Otero County immigration compound in New Mexico. Under DIHS rules, those tasks are supposed to be done by a nurse."
ICE: The ICE National Detention Standards require that intake screening and physical assessments be conducted by trained personnel, including Emergency Medical Technicians (EMT).
Ombudsman: The Post has a copy of the memo that is quoted in the story criticizing the fact that Guevara was never seen by a doctor, nurse or "midlevel" medical provider. The exam was done by a beginning level EMT-B.
Post: "His wife, pregnant at the time with their second child, recalled that she rushed to the hospital, but ICE guards would not let her inside until the Mexican Consulate interceded. Guevara's mother waited five hours before they let her in. By then he was brain dead."
ICE: Otero County officers were providing security coverage during Mr. Guevara's hospitalization. ICE contacted Mr. Guevara's family so they could report to the hospital immediately to see their family member and to speak with the doctor regarding his condition. ICE was never made aware that there was a delay in their ability to see Mr. Guevara and we have no record of the Mexican Consulate interceding.
Ombudsman: This information came from interviews with Guevara's family.
Post: "The government's internal medical records say Dantica died of pancreatitis. A one-page death certificate in his file has "VOID" stamped across it. Two outside doctors who reviewed his medical records for The Post said he probably died of heart problems."
ICE: There is no space on the actual death certificate in which to enter the cause of death. This likely explains why Mr. Dantica's death certificate does not indicate the cause of death. The VOID mentioned in the article on the death certificate is a security feature to prevent forgery.
Ombudsman: No matter why the certificate is stamped void, medical records listed the cause of death as pancreatitis.
Post: "But internal documents and interviews reveal unsafe conditions that forced the agency to relocate all 404 detainees that month. An audit found 53 incidents of medication errors. A riot in August pushed federal officials to decrease the dangerously high numbers of detainees, many of them difficult mental health cases, and caused many health workers to quit. Finally, the facility lost its American Correctional Association accreditation."
ICE: San Pedro was temporarily closed because of the need to perform significant work on the fire suppression system and to replace the boiler. A decision was made that it would be a life safety issue to house the detainees there while the fire suppression system was offline while undergoing repairs. That would have placed the detainees in a potentially dangerous situation. We opted to relocate them.
In addition, and for clarification, San Pedro lost its ACA accreditation for not having been in compliance with one mandatory standard. That standard had to do with the manner in which caustic and toxic substances (like cleaning supplies, oil, gas, bleach, etc) are stored and inventoried. The facility immediately addressed the deficiency and were then in compliance with the standard again. Nonetheless, because the standard is mandatory, not having been in compliance with it was the cause for the loss of accreditation. According to ACA policy, ICE must wait two years before being eligible for accreditation regardless of the fact that the standard was immediately corrected.
Ombudsman: Internal documents and interviews revealed unsafe conditions at the San Pedro facility that forced all detainees to be moved. The facility lost its accreditation which is not contested. I reviewed the documents on San Pedro Medical Clinic and the documents were, to put it mildly, extremely critical. In six weeks, 53 medication errors were found. The clinic was unable to produce an accurate accounting of why the errors occurred.
ICE:The Washington Post began a four part series on Sunday, May 11th on detention health care. The second article in the series focuses on the health care provided to Yong Harvill. If you are reading this series, you may also be interested in the following:
Post vs. ICE regarding the May 12, 2008, article:
Post: "Yong Harvill¿¿ She noticed the lump under the thin, blue cotton in August, five months after federal immigration officers, to her amazement, took her into custody to try to deport her for buying stolen jewelry more than a decade ago."
ICE: ICE is specifically prohibited by the Privacy Act from commenting on the medical records or treatment of an individual detainee. However, under the Immigration and Nationality Act, once an individual is convicted of any one of a number of crimes, that individual may be subject to removal. To ensure that individuals who have been convicted of a crime and who are amenable to removal are not released back into society at the conclusion of their sentence, ICE created the Criminal Alien Program. This program identifies individuals in federal, state and local jails and places them into removal proceedings at the conclusion of their incarceration.
Post: "The lump grows slowly. It is now three inches across. And though she keeps asking, no one has done a test to see whether her sarcoma has come back."
ICE: ICE is specifically prohibited by the Privacy Act from commenting on the medical records or treatment of an individual detainee; however, ICE detainee health care is equal to or better than that provided to U.S. citizens in custody. Each detainee is medically screened upon arrival and last year, 34 percent were diagnosed and treated for pre-existing chronic conditions. ICE routinely provides medical care for life threatening conditions, such as cardiac arrest, kidney disease, high risk pregnancies, HIV/AIDS, hypertension, and diabetes. ICE detainees also receive dental visits, physical exams, sick call visits, prescriptions and mental health visits.
Ombudsman: You said that you could not comment on the case of Ms. Harvill because of privacy restrictions and that you had not gotten a medical confidentiality waiver until after the series started. Goldstein and Priest have emails documenting that you received the waiver Friday, before the series began. I also saw an email from ICE, dated on Friday, containing answers to the questions that the reporters had asked about Ms. Harvill. ICE would not have provided the answers without a waiver in hand.
Post: "They are locked up in a patchwork of out-of-the-way federal detention compounds, private prisons and local jails. This unnoticed prison system was built for a quick revolving door of detainees -- into custody, out of the country. But often, people linger in detention for months or years."
ICE: It is important to note that the length of stay in an ICE detention facility is considerably shorter than that of a correctional facility. In 2007, ICE detainees spent an average of 37.5 days in detention. Decisions regarding detention are made on a case-by-case basis, taking into account a number of factors, including whether or not mandatory detention is required, whether the individual poses a threat to national security or public safety and whether he or she is a flight risk.
All individuals involved in the removal process have the right to full due process of law, such as a hearing before an Immigration Judge and the right to appeal before the Board of Immigration Appeals and the U.S. Circuit Court of Appeals. As such, some removal cases are lengthier than others, which can result in an individual being detained for longer periods of time.
Ombudsman: The average detainee "stay" is 37.5 days was a part of the graphic in the fourth story. I saw a DHS report to Congress for fiscal 2006 saying more than 16,000 detainees, who were not asylum seekers, had been in custody for three months or longer, including more than 1,800 who had been in detention for a year or longer. ICE public affairs confirmed that these figures were accurate and the most current that exist.
Post: "Two months after ICE agents seized Harvill in Florida, they transferred her to Arizona last May, saying a federal compound called the Florence Service Processing Center was better suited to handle her medical care. Four weeks later, they moved her, without explanation, a few miles down a cactus-lined highway to a county jail that hasn't had a full-time staff doctor since she arrived."
ICE: As a measure to ensure overcrowding does not exist at ICE facilities, ICE routinely moves detainees to other locations. In fact, oftentimes, when a facility reaches its capacity, we immediately take action to bring the population down to eliminate the strain of overcrowding. Further, a detainee may be moved to a facility that can better handle specific medical issues.
Ombudsman: You do not contest that Harvill was moved from Florida to an ICE-run facility in Arizona and then to a county jail. The story said she was first told that she was being moved to a center that was better suited for her medical care. But then she was moved to a jail with no full-time doctor ¿ and was not told why. She and her lawyers tried repeatedly to find out why she was moved and never got an explanation.
Post: "The day after she arrived, Harvill saw a nurse and a doctor for a checkup that all new detainees are supposed to have, but don't always get."
ICE: Nearly 1.5 million individuals have come through detention facilities since ICE was created in 2003 through fiscal year 2007. Another 345,000 are expected to pass through ICE detention in fiscal year 2008. Each of them received taxpayer-funded comprehensive medical screening and, for those remaining in ICE custody at least 14 days, a comprehensive physical examination. Each also received specific treatment, as medically necessary. Care management was provided by the Division of Immigration Health Services or local Intergovernmental Service Agreement (IGSA) contractors at a cost of more than $360 million.
Ombudsman: The story mentions -- and documents -- that all detainees do not get medical screening promptly. I saw a DIHS document that showed several did not get seen for 17 to 73 days.
Post: "Harvill gets shuttled back and forth to the hospital in Phoenix because the jail does not have a doctor on its staff." "According to internal government documents, one-third of the 29 medical positions at the Pinal County Jail were vacant as of February. The jail, the Florence compound and the large compound in nearby Eloy each had no full-time doctor."
ICE: According to ICE records, the Pinal County Detention Facility, ICE Medical Clinic is staffed with a Health Services Administrator (HSA), two Mid-Level Providers (MLPs) such as a Nurse Practitioner and Physician's Assistant, a Pharmacist, one Pharmacy Technician, six Registered Nurses (RNs), four Licensed Practical Nurses (LPNs), one Administrative Assistant and four Medical Records Technicians (MTRs). While not on site full time, there is also a Physician, a Psychiatrist and a Psychologist that provide services to the detainees at Pinal County on a regular basis. In addition, the Medical Clinic has full laboratory capabilities as well as a fully staffed pharmacy on site. Further, the facility does rely on specialists in the local area.
Ombudsman: While you detail the Pinal County Jail medical staff, documents show that as of February about one-third of the medical positions were vacant and that there was no full-time doctor there or at two nearby detention centers.
Post: "Whether the gaps in Harvill's treatment are by accident or by design is difficult to discern. Yet it is clear that the obscure federal agency that oversees detainees' medical care, the Division of Immigration Health Services (DIHS), operates with a top priority of limiting care and saving money. Its medical mission is only to keep people healthy enough to be deported."
ICE: The mission of DIHS is to provide appropriate medical care for ICE detainees. The DIHS Detainee medical care primarily provides health care services for emergency care. Accidental or traumatic injuries incurred while in the custody of ICE and acute illnesses will be reviewed for appropriate care. Other medical conditions which the physician believes, if left untreated during the period of ICE custody, would cause deterioration of the detainee's health or uncontrolled suffering affecting his/her deportation status will be assessed and evaluated for care. Each claim is reviewed by a medical professional on an individual basis for appropriateness and medical necessity.
Post: "Instead of listing, as most health plans do, the services available to patients, the manual specifies services that are "usually not covered" for allergies, heart problems and other illnesses. Cancer is not mentioned at all."
ICE: The DIHS benefit package, to include services available for detainees, is available on the DIHS website www.icehealth.org for public review.
Post: "Internal government documents obtained by The Post show that most requests are approved. But the documents also show that, when requests come in for people with serious problems, there can be pressure to cut costs." "One chart, covering October 2005 to September 2006 -- seven months before Harvill became an immigration detainee -- is labeled "TAR Cost Savings Based on Denials." The agency, the chart shows, saved $129,713 by denying 17 medical requests for people with HIV, $36,216 by denying seven requests for people with various forms of psychosis, $91,926 by denying 27 requests for people with chest pain and $9,545 by denying treatment for a case of blood in stool, one of the problems Harvill has had for months."
ICE: In fact, Treatment Authorization Requests (TAR), which are requests for off site medical care, are approved at a very high rate. However, a TAR may be denied because of available alternative procedures or the treatment is available on site. Thus, a TAR is not determined with an effort to cut costs.
Ombudsman: The story said the Division of Immigration Health Services operates with a priority of limited care and saving money and that its medical mission is to keep people healthy enough to deport. You say that the mission is to provide "appropriate" medical care. I have seen documents that show the amount of money saved by not doing various medical tests and procedures.
I've reviewed government policy documents that say what will not be covered and also say that "traumatic injuries" or conditions that would cause "deterioration of the detainee's health or uncontrolled suffering" will only be "reviewed." A review on your Web site of the DIHS benefit package backs up what the stories say.
The story says that most requests for treatment are approved. But it also says that there is pressure to cut costs. You say: "a TAR (Treatment Authorization Request) is not determined with an effort to cut costs." Yet the reporters have a document I read which is labeled "TAR Cost Savings based on Denials" that has 329 denials, "saving" $1,372,887.09.
Post: "These sorts of machinations prompted the deputy warden at York County Prison in Pennsylvania, which houses many immigrant detainees, to fire off an angry letter about the health services division. "[I]n my opinion, they have set up an elaborate system that is primarily interested in delaying and/or denying medical care to detainees," the warden, Roger Thomas, wrote in late 2005. "There is nothing easy about working with DIHS. If something can be delayed, it is delayed. If it can be denied, it is denied. If it can be difficult, it is made difficult. Most importantly, if there is some bureaucratic procedure that will delay/deny treatment to a detainee . . . you can be assured that DIHS will do it." Harvill's lawyers have tried to find out how many requests for treatment have been sent from Pinal County Jail on her behalf and how Washington has ruled on each one. They filed a Freedom of Information Act request last summer and, after two months, got an incomplete answer. In January, they left a phone message for the division's medical director. No one has called back."
ICE: Without speaking specifically to Ms. Harvill's case, each detainee is given the highest level of care. DIHS treats each TAR case on an individual basis and at times may request more information to make an informed medical decision.
Ombudsman: You say that "each detainee is given the highest level of care." The angry letter from the deputy warden at York County Prison is a powerful documentation of problems in health care for detainees in 2005. The reporters contacted the deputy warden to see if the situation had changed, but were not given an interview.
Post: "The thing that makes perhaps the least sense to him is that his wife is covered under a good health insurance policy that he gets through his union, the International Brotherhood of Boilermakers, and she and her lawyers have asked whether she could use that policy to pay for her treatment by private doctors while she is detained. They have been told no."
ICE: A decision on appropriate medical care is made between the patient and the physician. If necessary ICE will transport a detainee to an approved specialists to obtain appropriate and necessary medical care. DIHS uses a similar standard in determining the appropriate procedures for an individual as any other healthcare provider¿appropriateness and medical necessity.
Ombudsman: Your statement is not a denial of the facts in the story: Ms. Harvill was not permitted to use her husband's private medical insurance.
ICE:The Washington Post began a four part series on Sunday, May 11th, on detention health care. The third article in the series focuses on the treatment of mental illness among immigrant detainees, with an emphasis on suicide.
If you are reading this series, you may also be interested in the following:
Post vs. ICE regarding the May 13, 2008, article:
Post: "While tens of thousands of detainees inside immigration detention centers endure substandard medical care, people with mental illness are relegated to the darkest and most neglected corners of the system."
ICE: In fiscal year (FY) 2007, DIHS psychologists and social workers have provided 31,697 different types of psychological services and/or patient contacts that impact detainees in a positive manner.
In the last 12 months, DIHS psychologists and social workers have been successful in managing a daily population of between 1,350 to 2,160 detainees with serious mental illnesses. In that time frame, there have been no suicides.
Ombudsman: That defense does not mean that the problems in the story were not true. Nothing in your responses refutes the cases mentioned in the story and the problems with ICE mental health personnel documented by the reporting and interviews.
Post: "Suicide is the most common cause of death among detained immigrants. It accounts for 15 of 83 deaths since 2003, when the Department of Homeland Security's Immigration and Customs Enforcement agency, known as ICE, took over facilities for foreigners whom the government is trying to deport."
ICE: Since 2003, suicides have accounted for 18% of the deaths of detainees in custody. Compared to other correctional agencies that serve large populations (California Department of Corrections and the Federal Bureau of Prisons) the suicide rate for individuals detained in ICE custody is much lower. Over 1.5 million detainees have transited thru the ICE detention system in the last 5 years with a suicide rate lower than comparable-sized correctional systems and lower than the national average of 12 suicides per 100,000 people. ICE provides effective suicide screening, crisis response and has a strong suicide prevention program. The first suicide prevention program was instituted in 2000. It was revised again in late 2005, and the program is reviewed annually. The suicide prevention program includes guidelines for annual staff training, screening for suicide risk, identifying risk factors for suicide, suicide risk assessment procedures, the place and process of suicide watch and guiding principles in suicide prevention. Additionally, there has not been a suicide in more than 15 months.
Ombudsman: You dispute that suicide is the most common cause of death among detainees since 2003 when ICE was created. Yet that came from a Post analysis of DIHS' own death records. While the reporters could have used comparable prison or general population figures on suicide, it still does not take away from what they found.
Post: "Inside these out-of-the-way compounds around the country, suicide attempts seem to be on the rise, according to internal documents: 16 in June, 21 in July, 20 in August."
ICE: ICE detention facilities, not compounds, are not out of the way. They are strategically placed to support immigration law enforcement programs and/or to facilitate easier removal of detainees to Central American countries. There are detention facilities in or near every major city in the United States including New York, Philadelphia, Miami, Houston, Chicago, Phoenix, San Diego, Los Angeles, and Seattle.
ICE is concerned for the safety of all detainees. The first suicide prevention program was instituted in 2000. It was revised again in late 2005, and the program is reviewed annually. Detention facility staff is specially trained to recognize risk factors for suicide and manage suicidal detainees with appropriate supervision and sensitivity. Information gathered from internal documents is anecdotal and does not reflect scientific analysis or study and is a matter of speculation by outside sources. An increase in suicide attempts of less than one-tenth of 1 percent over 3 months does not suggest a sustained increase in suicide attempts over time. More importantly, as ICE continues to monitor its suicide prevention program, there have been no suicides in the past 15 months, during which ICE detention capacity has increased from 27,500 to 32,000.
Ombudsman: Many of the facilities mentioned are away from population centers and services. Others, such as the Elizabeth facility near New York City, are in a warehouse and industrial district.
While you say that you have suicide prevention programs in place, they obviously did not prevent the suicides in the story. You say that the increase in suicide attempts of "less than .1 of 1 percent" over three months does not suggest a sustained increase over time. I agree with that, but that does not mean that the figures should not have been reported. What should have been reported is that there have been no suicides in the last 15 months.
One suicide, that of a 27-year-old Algerian woman named Hassiba Belbachir, occurred in an Illinois jail where suicide prevention efforts had been found to have defects during a federal review several months before she arrived.
Post: "The ratio of staff to mentally ill detainees is out of balance, with far fewer staff members than in other prison settings, according to Dennis Slate, the top mental health official in the detainee system. In an e-mail to colleagues the morning of last May 31, Slate said the ratio in the Bureau of Prisons was 1 to 400. In prisons for the mentally ill, it was 1 to 10. But in the immigration detention centers, it was 1 to 1,142."
ICE: Since December of 2007, significant efforts have been made to increase staffing. Within the next 3 to 4 months ICE will have a mental health professional to detainee ratio similar to the Department of Justice's Bureau of Prisons. By the end of the fiscal year, ICE will evaluate the impact of its staffing increases. If more staff is needed, ICE will move decisively to hire additional mental health staff. ICE is actively working with the DHS Office of Health Affairs to make sure that DIHS has the appropriate number and type of medical providers.
Ombudsman: The story says the ratio of staff to mentally ill detainees is out of balance with far fewer than in other prison settings and quotes Dennis Slate, the top DIHS mental health official, as saying that in a memo. You say that significant efforts have been made to increase staffing and that detention facilities will be better staffed by the end of the fiscal year.
Post: "When immigration became a national security issue after the terrorist attacks of Sept. 11, 2001, the administration decided to increase raids on workplaces for undocumented workers and to round up convicted felons who had served time but were now deportable, no matter how long they had lived in the United States. This, along with a new requirement that political asylum-seekers must wait out their cases behind bars, created a deluge that the system was unprepared to handle."
ICE: In response to the terrorist attacks of Sept. 11, 2001, when the administration placed greater priority on worksite enforcement, the Criminal Alien Program and ending the practice of "Catch and Release", ICE's staffing levels and bed space funds increased to support the demand. Between 2004 and 2008, ICE has increased its on-board staffing levels for the Office of Detention and Removal Operations (DRO) from approximately 4,000 to 6,300 full time employees. During the same time period, funded bed space levels grew from 19,444 to 32,000. Adequate preparation for the increase in activity and the efficient management of this bed space allowed for over 311,213 individuals to move through ICE custody in FY07. Since October 2007 more than 200 new DIHS staff have entered on duty and more than 200 applicants are in the hiring pipeline.
Ombudsman: You say that your agency staffed up significantly to handle post 9/11 cases, but there are many memos and e-mails in the story from doctors, nurses and administrators who say that inadequate staffing is a problem.
Post: "Belbachir was sent to McHenry County Jail in the far suburbs of Chicago. The jail already had problems with its medical services: Detainees did not receive the required mental health screening, nor the standard screening for suicide risk, a recent review had found. Untrained staff members often did what screenings there were."
ICE: ICE detention standards require that detainees undergo a health screening within the first 24 hours of admission to an ICE detention facility. However, on rare occasions beyond ICE's control, like an unanticipated number of arrests, these standards may not be met for a very short period of time. In those situations, every effort is made to provide the screenings and examinations as quickly as possible. This screening includes evaluation of the individual's medical, dental and mental health status. A health history is taken through an interpreter, if needed. Each ICE detainee also receives a more detailed physical examination within 14 days of admission to an ICE detention facility.
Ombudsman: A detainee (Hassiba Belbachir) was sent to a Chicago suburban jail that already had problems with medical services. You say that health screenings are usually done within 24 hours except when there is a large number of unanticipated arrests. Your response does not refute the reporting on Belbachir.
A draft inspector general's report, from the Department of Homeland Security, relating to detainee deaths, said DIHS had trouble giving timely medical exams and was experiencing staff shortages. In several instances, in just one detention facility, detainees waited from 17 to 73 days for an intake exam.
Post: "Belsito and her managed-care associates were withholding treatment for many types of care, saving the agency millions of dollars. For mental health services, four denials for treatment of manic-depressive psychosis saved DIHS $18,145.36, according to an itemized record of the savings over a one-year period ending in August 2006. Two denials for care of "unspecified psychosis" saved an estimated $11,668.60. Nine denials for treatment of "depressive disorder not elsewhere classified" saved $43,158.57."
ICE: The Washington Post has consistently mischaracterized the managed care program. Requests for specialized care, including mental health services are approved at a rate of 90 percent. Just like in any managed care program serving U.S. citizens, there is an obligation to make sure that the care is needed and that the costs being charged are reasonable and customary. DIHS does not deny care for the purpose of saving money. Managed care is a system implemented to assure payment of claims for all off site medical, dental, mental health and inpatient hospitalizations for detainees in ICE's custody. The detainee benefits package covers both emergency and routine care for those in custody of ICE. The Managed Care Team Case Managers, do not withhold treatment. Requests for care are received through a Treatment Authorization Request (TAR) web system. All requests are reviewed on a case-by-case basis by weighing several factors. The cost savings reflect the change in payment of claims, not denials or withholding treatment. The TAR process is used to approve payment only, and allocation of government funds for off site medical care. The cost savings reflect a savings based on Medicare rates mandated by Congress. Denials for payment may be for administrative reasons, due to the fact that the detainee is not in ICE custody, or the case managers were never notified of any need for care.
Ombudsman: Many health care providers the reporters interviewed cited problems with managed care and several of the cases went deeper into the problems.
The TAR cost-savings document ¿ headlined "TAR Cost Savings based on Denials" ¿ in their possession lists $1.37 million saved from Oct. 1, 2005 to Sept. 30, 2006. It seems pretty self-explanatory.
Post: "The Elizabeth compound also had no interpreter."
ICE: ICE Detention and Removal employees are required to pass Spanish language training at the Federal Law Enforcement Training Center. For languages other than Spanish, ICE does have available interpreter services 24 hours a day, 7 days a week, which are utilized by facilities across the country. Again, ICE detention facilities, are not compounds. They are full-service facilities subject to building, fire and health and safety codes and regulations. There are inspected annually and continually maintained.
Ombudsman: The story said the Elizabeth facility had no interpreter available to Amina Mudey, a Somali woman. She and her lawyer said she was routinely examined without an interpreter. They also offered to bring in an outside interpreter, and ICE refused.
ICE:The Washington Post began a four part series on Sunday, May 11th on detention health care. The fourth article in the series focuses on the practice of chemically sedating deportees.
If you are reading this series, you may also be interested in the following:
Post vs. ICE regarding the May 14, 2008, article:
(The ombudsman's response is at the bottom of this section)
Post: The article's discussion regarding the scope of the use of chemical sedation. ICE has injected more than 250 cases without medical reason since 2003. In the article, the practice is described as a human rights violation, comparing the practice to the Soviet Union's use of Haldol on political prisoners.
ICE: Prior to June 2007, the involuntary sedation of detainees for removal purposes was authorized only after consultation with medical professionals and in cases where the detainees posed a threat to themselves, the passengers, the crew and the transporting officers. Voluntary sedation was also allowed in certain circumstances if a detainee requested medication in order to stay calm on a flight and under the care of a medical professional.
In June of 2007 and again in January 2008, ICE issued policy requiring a Federal court order in order to utilize involuntary sedation as part of the removal process. Under both the June 2007 and January 2008 policy, medication administered consistent with treatment of a diagnosed mental condition is appropriate.
Post: "The government's forced use of antipsychotic drugs, in people who have no history of mental illness, includes dozens of cases in which the "pre-flight cocktail," as a document calls it, had such a potent effect that federal guards needed a wheelchair to move the slumped deportee onto an airplane."
ICE: The policies for DIHS Aviation Medicine reflect the intent to protect the detainee and those doing the escort at all times. The aviation medicine providers are trained to use de-escalation techniques and use the administration of medication safely, and as a last resort. It is well established that by combining two medications, augmentation of the desired effect can be obtained with a lower dose of each.
Post: The article's discussion of ICE's policy/procedures for sedating deportees on the flight. Repeatedly, documents describe immigration guards "taking down" a reluctant deportee to be tranquilized before heading to an airport.
ICE: When an alien has exhausted all legal challenges, ICE is required to carry out his removal. The vast majority of individuals are removed from the United States without issue. A small number of individuals, however, attempt to affirmatively physically obstruct their removal. In these very few cases, ICE policy permits its officers, in conjunction with the Department of Justice, to seek a court order to involuntarily sedate an individual to facilitate removal.
Post: The article's discussion of traditional medical uses, and the inference that ICE goes against such use. For people who are not psychotic, said Philip Seeman, a University of Toronto specialist in psychiatry and pharmacology, "prescribing Haldol . . . is medically and ethically wrong." Seeman studied the drug in the 1960s and later discovered the brain receptors on which several antipsychotic drugs work. The only circumstances in which small amounts of Haldol are appropriate for non-psychotic people, Seeman said, are when a person comes into a hospital emergency room violent and agitated from an overdose of a drug such as PCP, or when someone with severe dementia is delusional or combative.
ICE: The medications used by Aviation Medicine are widely used in psychiatry and their use is in compliance with the DIHS "Practice Guidelines for the Management of Combative Detainees".
Post: The article's discussion of the litigation surrounding this issue. The government has routinely ignored its own rules, which allow deportees to be sedated only if they have a mental illness requiring the drugs, or if they are so aggressive that they imperil themselves or people around them. In at least one instance identified by The Post, the agency appears not to have followed those rules.
ICE: As of June 2007, ICE policy requires that a Federal court order will be obtained before an individual is involuntary sedated. Prior to January 2008, the policy allowed an emergency exception when the individual represented a threat to self or others. Since January 2008, the policy requires a court order without exception. Under both the June 2007 and January 2008 policy, medication administered consistent with treatment of a diagnosed mental condition is appropriate.
The Post's choice of rhetoric and specific language misleads the reader into believing that the "government has routinely ignored its own rules, which allow deportees to be sedated only if they have a mental illness requiring the drugs, or if they are so aggressive that they imperil themselves or people around them." It is in the next sentence that The Post then states that "In at least one instance identified by The Post, the agency appears not to have followed those rules". There have been no violations of the government's policy as written. In fact, The Post made no reference to the January 2008 policy, again misleading the viewer into believing that the government uses involuntary sedation without a court order.
Ombudsman: The 250 cases mentioned in the story all involved detainees who had no psychiatric reason for their sedation. The series documented many cases where ICE did not follow its own former policies on sedation. It gave ICE's view of the drug protocol. The series also noted the change in policy about the court order, but it should have been higher in the story.
In some cases the reporters cite in the story, the deportee was calm at the time they were sedated. In other instances, de-escalation attempts were not tried before drugs were administered, so sedation was not a last resort.
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