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The Price of Flying
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No, Mr. Smith, safety is not just "an aspect of airline customer service" -- it's a core business function. If safety were as dispensable as customer service, planes would be falling from the skies.
But what else can we expect from an industry that charges its customers for everything from an inch of extra leg room to a bottle of water while offering nothing but endless delays and surly service?
And, Mr. Smith, it's not about allowing those who "desire certain extras to purchase them." I'm guessing most people desire not to be crammed in among four other people in a middle seat. But not everyone can afford the extra charge, especially when all of us, not just the airlines, are facing rising fuel prices
DARIA STEIGMAN
Washington
