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Metro Is Getting Smarter for Seniors

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By Robert Thomson
Sunday, June 29, 2008

Metro is changing its policy on SmarTrip cards in a way I hope will eliminate a frequent complaint about the cumbersome, two-stage process seniors have had to follow in getting their discount fares. Here's how some of them explained the problem.

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Dr. Gridlock:

First you have to apply for a senior ID, which takes two months. Then you have to visit a designated Metro station to get the SmarTrip.

In Boston, you visit a booth in a "T" station and, upon presenting proof of age, you are issued a photo ID that works on the "T" system. The whole process takes 15 minutes.

Why does Metro need more than two months for a 15-minute operation?

J. Morton


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