Planetree's Standards of Quality Care

Tuesday, March 24, 2009

Fauquier Hospital is the only "designated" Planetree acute-care facility in Maryland, Virginia or the District. But the organization's "affiliated" hospitals in the area include Shady Grove Adventist, Washington Adventist and Warren Memorial in Front Royal, Va. These affiliates are expected to find ways to implement Planetree's 10 core components for patient-centered care:

Human Interaction: Creating a culture in which patients get nurturing, compassionate, personalized care; providing support for patients' families and for staff.

Architectural and Interior Design: Making the hospital welcoming and accessible by providing comfortable, familiar settings and by eliminating architectural barriers that interfere with patients' control and privacy.

The Nutritional and Nurturing Aspects of Food: Providing choice and personalized service in combination with sound nutritional practices.

Information and Education: Giving patients, families and the community increased access to information and educating patients so that they can participate in decisions about their treatment.

Family, Friends and Social Support: Encouraging the involvement of family and others, including volunteers, in the care of patients.

Spirituality: Making chapels, gardens and meditation rooms available and including chaplains as members of the health-care team.

Human Touch: Offering services such as therapeutic massage and foot rubs to help reduce pain and stress.

Healing Arts: Involving local artists, musicians, poets and storytellers in creating a less-clinical environment.

Complementary Therapies: Expanding the choices offered to patients to include such alternative treatments as meditation, acupuncture and yoga.

Healthy Communities: Working with schools, senior centers, churches and other community partners to expand the boundaries of health care.

-- M.J. McAteer

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