Correction to This Article
The Help File column misidentified a Verizon spokesman. He is Harry Mitchell, not Henry Mitchell.
Help File: Fios in D.C. and Alexandria; A Firefox Tabbed-Browsing Tip

By Rob Pegoraro
Sunday, September 6, 2009

QNow that Verizon agreed earlier this year to bring Fios Internet and TV to the District, when will people be able to sign up for it here?

AThis may be hard to believe after years of inaction and silence from Verizon, but its fiber-optic service really is coming to the District. A few new apartment buildings near Nationals Park gained Fios Internet access in March, and last week Verizon announced that it expects to turn on Fios TV and Internet in parts of the city by the end of this year.

Verizon has begun installing fiber-optic cable in the Fairlawn neighborhood of Southeast and plans to offer service there and nearby later this year. Next spring, it should extend Fios to locations in upper Northwest (such as Woodley Park and Tenleytown) and around Georgia Avenue (including Columbia Heights and Petworth), with city-wide service within nine years. See for more details.

Things aren't moving along as quickly in another Fios-deprived jurisdiction, Alexandria. Although a page on the city's Web site predicts Fios availability "in late 2009 or 2010," Verizon has yet to sign a phone or TV franchise agreement with the city, and spokesmen Eric Rabe and Henry Mitchell had no progress to report on that front. On Thursday, Rose Boyd, Alexandria's director of citizen assistance, said the city would revise that page.

My mom's copy of Firefox doesn't offer to save her tabs when she closes it. Mine does. Is there an option to enable this feature somewhere?

Click the checkbox next to "Warn me when closing multiple tabs" under the Tabs category of Firefox's Options window, to get that offer back. (If this option were labeled something like "Warn me when closing multiple tabs; offer to save them when I quit Firefox," it might be easier to figure out.)

Rob Pegoraro attempts to untangle computing conundrums and errant electronics each week. Send questions to The Washington Post, 1150 15th St. NW, Washington, D.C. 20071 or Visit for his Faster Forward blog.

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