Credit Where Due at Homeland Security

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Wednesday, September 30, 2009

The Sept. 23 news story "New Technology Used for Streamlining Data" quoted Aneesh Chopra, the Obama administration's chief technology officer, as saying that under the old immigration system, applicants had to call U.S. Citizenship and Immigration Services to get status updates.

This is not correct. In 2007, I successfully applied for an immigration visa, and I very much appreciated the opportunity to go online anytime to check how far the process had gone. This service included an e-mail alert when further action was necessary on my part or when important documents had been mailed. Also, the estimated waiting times for each step were easily available, and I was surprised how precise this information turned out to be.

Since the Department of Homeland Security gets blamed for all sorts of things, I am pleased to report a pleasant experience. And as much as I appreciate the achievements of the Obama administration, there is certainly no need for it to adorn itself with borrowed laurels.

UNDINE A. NASH

Washington


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