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Playing the blame game with runaway Toyotas

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Thursday, March 11, 2010

Frank Ahrens quotes an auto industry consultant who claims the problem with runaway Toyotas almost always lies with drivers who step on the wrong pedal ["Why it's so hard for Toyota to find out what's wrong," Sunday Business, March 7]. I find this assertion infuriating. I know exactly where my foot was on the two occasions that my 2004 Prius accelerated out of control on the Beltway last year -- firmly on the brake until the accelerator popped back up from its unnaturally depressed position. The dealership blamed "floor mats," but I was using small carpet squares that didn't reach the pedal.

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The condescending assumption that drivers don't know what they are talking about when they report problems like this is why I must now mentally rehearse how to put my car into neutral every time I venture out on the highway.

Phyllida Paterson, Silver Spring


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