To boost quality, Fannie Mae calls for experienced appraisers

By Kenneth R. Harney
Saturday, July 10, 2010

Picture this: You've signed a contract to sell your house. Your buyers say they have nailed down the right mortgage. All is well. But then the appraisal comes in low -- $25,000 to $50,000 under what was agreed upon in the contract.

The lender insists on cutting the mortgage amount to reflect the lower appraised value. You refuse to negotiate anywhere near the price indicated by the appraisal, and suddenly -- poof! The whole deal is off. You, the buyers and the agents involved are all left sputtering over the appraisal that scuttled the transaction.

This scenario is not unusual in many markets across the country, say home builders, brokers and appraisers. Here's one little-publicized reason why: Lenders unilaterally may be lowering the numbers on the appraisals submitted to them, in order to avoid accusations that the loans they sell to giant investors Fannie Mae or Freddie Mac are based on inflated appraisals -- even slightly inflated. Such value inflations can expose lenders to dreaded "buyback" demands, forcing them to repurchase loans at huge costs.

The vice chairman of the National Association of Realtors' Appraisal Committee, Frank K. Gregoire of St. Petersburg, Fla., says it's a widespread problem. Large numbers of legitimate home sales are "sabotaged by lenders and underwriters arbitrarily reducing the value estimate" provided by the appraiser.

Typically, Gregoire says, the lender orders a low-cost electronic valuation -- based on publicly available statistical data, with no onsite inspections -- to review the accuracy of what was submitted by the appraiser. If there's a discrepancy between what the computer says and what the appraiser reports, the lender's underwriters sometimes simply cut the number -- even if this means knocking the real estate transaction off track. Or they demand an immediate explanation from the appraiser.

All this may be about to change. Effective Sept. 1, Fannie Mae is prohibiting lenders who sell it loans from changing appraisers' numbers. In guidance issued June 30, Fannie said lenders must contact appraisers to "resolve" any disagreements about the valuation. If that's not possible, they should order a second appraisal -- not just chop the value.

Appraisers applauded the new rule. "This is huge," said Gary Crabtree, president of Affiliated Appraisers of Bakersfield, Calif., and a member of the national government relations committee of the Appraisal Institute, an industry group. Pat Turner, an appraiser in Richmond, said Fannie's new requirement "is great news for consumers" because loan underwriters hundreds of miles from the property "no longer will be able to change the appraiser's valuation" simply because they pulled a lower number off a computer.

Turner said these electronic models "are often inaccurate" and provide no information on a property's condition. He said an appraisal completed recently in Virginia was challenged by a review company based in California using a proprietary electronic-valuation system. The reviewer wanted to know why Turner hadn't used a specific property in the area as a "comparable" in doing his appraisal on the house. Turner checked out the suggested "comp," and it turned out to be a vacant lot, worth far less than the house -- not a true comp "by any stretch of the imagination."

Fannie's new guidelines also attempt to clarify other issues that have arisen during the past year, including the widespread use of inexperienced appraisers who are unfamiliar with local market conditions. Real estate agents, builders and mortgage brokers have complained to Congress that rules adopted by Fannie and Freddie last year encouraged lenders to use "appraisal management" companies to value properties.

Those companies, in turn, often pay appraisers deeply discounted fees -- half off traditional prevailing rates in some cases -- and require them to complete their assignments far faster than normal turnaround times. Critics have said that low-budget appraisers working for management companies frequently travel long distances to do their valuations, have minimal access to local data, and make excessive use of foreclosures and short sales as comparables -- thereby depressing the values of non-distressed sales in the area.

Fannie's letter attempts to clarify its "appraiser selection" standards. Top on the list: Appraisers should be experienced, "have the requisite knowledge" about local market conditions and have access to all local data sources. Fannie also emphasized that the demonstrated experience of an appraiser should always trump fees or turnaround times -- a clear swipe at management companies that bid out their work on the latter two criteria.

Asked whether Freddie Mac plans to issue similar rules on appraisal-quality standards, a spokesman said, "We're definitely looking at it."

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