By Joe A. Stephens
Washington Post Staff Writer
Tuesday, August 17, 2010; 12:48 PM
Pepco officials appearing before the Maryland Public Service Commission Tuesday morning said they were not "terribly disappointed" with the company's response to recent storms, but "there is always room for improvement."
The five-member commission, which regulates utilities and sets utility rates in the state, announced last Thursday that it was launching an investigation into how Pepco responded during July and August storms that left almost a half million people without power.
Pepco executives said the shortfalls came mainly in communicating with the public. But they acknowledged under questioning that various rating services have ranked Pepco low on reliability in recent years, compared to other power companies.
Those ratings do not include response to major storms in their data, and instead look at day to day service.