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VA sanctioned Prudential's withholding of insurance payments to soldiers' survivors

By David Evans
Bloomberg News
Saturday, September 18, 2010; 6:19 PM

The Department of Veterans Affairs failed to inform 6 million soldiers and their families of an agreement enabling Prudential Financial to withhold lump-sum payments of life insurance benefits for survivors of fallen service members, according to records made public through a Freedom of Information request.

The amendment to Prudential's contract is the first document to show how VA officials sanctioned a payment practice that has spurred investigations by lawmakers and regulators.

Since 1999, Prudential has used retained-asset accounts, which allow the company to withhold lump-sum payments owed to survivors and earn investment income on the money for itself.

The Sept. 1, 2009, amendment to Prudential's contract with the VA ratified another unpublicized deal that had been struck between the insurer and the government 10 years earlier - one that was never put into writing. This oral agreement in 1999 provoked concern among top insurance officials of the agency, according to the documents released in the FOIA request.

For a decade, until the contract was formally changed, Prudential wasn't fulfilling its obligations to survivors of fallen service members, said Brendan Bridgeland, an insurance lawyer who runs the nonprofit Center for Insurance Research in Cambridge, Mass.

"It's very clear they violated the original terms of the contract," said Bridgeland, who is a funded consumer representative for the National Association of Insurance Commissioners.

"Every veteran I've spoken with is appalled at the brazen war profiteering by Prudential," said Paul Sullivan, who served in the 1991 Persian Gulf War as an Army cavalry scout and is now executive director of Veterans for Common Sense, a nonprofit advocacy group based in Washington. "Now vets are upset at the VA's inability to stop Prudential's bad behavior."

That the VA allowed Prudential to issue retained-asset accounts for 10 years while the contract required lump-sum payouts is "more evidence that the VA was asleep at the wheel for a decade," said Sullivan, who was a project manager and analyst at the VA from 2000 to 2006.

"When grieving families check the box that they want a lump sum, they should get it. We remain disappointed and irate at the VA's failure to provide advocacy for veterans," he said.

Since July 28, when it was first reported that Prudential sent checkbooks instead of checks to survivors requesting lump-sum payouts, state and federal officials have demanded that the retained-asset system be investigated and reformed. The VA itself launched a probe of its life insurance program the day the first story was published.

The next day, New York Attorney General Andrew M. Cuomo launched what he called a "major fraud investigation" of Prudential and other life insurers over their use of retained-asset accounts. Since then, Cuomo's office has issued subpoenas to Prudential and at least 12 more insurance companies.

The insurance departments in Georgia and New York have also opened probes. The U.S. House Oversight and Reform Committee plans to hold hearings into Prudential's use of retained-asset accounts to pay money owed to fallen soldiers' survivors.

'News to me'

Defense secretary Robert M. Gates - who was in office when the 2009 agreement was signed - said when the VA started its probe that he had been unaware that survivors were being sent retained-asset accounts.

"Until today I actually believed that the families of our fallen heroes got a check for the full amount of their benefits," Gates said at the time. "This came as news to me."

As a result of the VA probe, the agency announced last week that it will change its insurance program, allowing survivors to request and receive lump-sum checks.

Under Prudential's original 1965 contract with the VA and a 2007 revised contract - both of which were released as part of the FOIA response - the insurer is required to send lump-sum payouts to survivors requesting them. The contract covers 6 million active-service members, their families and veterans.

The checkbooks Prudential sends to survivors are tied to what the insurer calls its Alliance Account. The checkbooks are made up of drafts, or IOUs, and aren't insured by the Federal Deposit Insurance Corp. Prudential invests the survivors' money in its general corporate account, where it can earn the insurer as much as eight times as much as it currently pays in interest to beneficiaries.

'Very strong claim'

Prudential held $662 million of survivors' money in its corporate general account as of June 30, according to information provided by the VA. Prudential's general account earned 4.2 percent in 2009, mostly from bond investments, according to regulatory filings. The company has paid survivors holding Alliance Accounts 0.5 percent in 2010.

Families that were supposed to receive lump-sum payments under the terms of the contract before it was amended in 2009 may be able to successfully sue Prudential for lost interest, insurance lawyer Bridgeland said.

"Survivors would have a very strong claim for interest earned by Prudential on their money," he said.

Prudential spokesman Bob DeFillippo said his company is following the terms of its agreement with the VA.

"Prudential is in compliance with its contract with the Department of Veterans Affairs," he said.

DeFillippo declined to comment on whether Prudential was in compliance with its contract between 1999 and September 2009 or to answer any other questions. Prudential chairman and chief executive John R. Strangfeld declined to comment for this story.

In July, DeFillippo said Prudential's retained-asset account was a useful service for bereaved relatives of soldiers.

"For some families, the account is the difference between earning interest on a large amount of money and letting it sit idle," he said. Survivors can withdraw some or all of their money at any time, he said.

Veterans Affairs Chief of Staff John Gingrich said the agency approved use of the Alliance Account because it wanted to help survivors.

"We needed to give an option to individuals that allowed them more flexibility and time to react to the tragic family situation," Gingrich said.

'Blatant giveaway'

VA spokeswoman Katie Roberts declined to say when Veterans Affairs Secretary Eric Shinseki, who was appointed by President Obama in January 2009, learned of the existence of the 1999 oral agreement and the 2009 amendment. She also declined to make Shinseki available for comment.

The VA official who orally agreed in 1999 to allow Prudential to change the terms of the 1965 contract and begin offering retained-asset accounts was Thomas Lastowka, the VA's director for insurance, according to Dennis Foley, a VA attorney. Prudential began sending Alliance Account kits to soldiers' beneficiaries in June 1999.

Foley said the 1999 changes to the 1965 contract were valid, even if they weren't in writing, because they were made by mutual agreement by people empowered to make such decisions. "It was changed by somebody who was authorized to change it," he said.

It wasn't until Sept. 24, 2009, that the changes agreed to by VA official Lastowka and Prudential in 1999 were put into writing. The 2009 amendment allowing Prudential to hold onto death benefit payouts was made retroactive to Sept. 1, 2009, not back to 1999.

By putting in writing a change that was orally adopted 10 years earlier, the VA is effectively trying to backdate the amendment, said Jeffrey Stempel, an insurance law professor at the William S. Boyd School of Law at the University of Nevada, Las Vegas.

"They're trying to reinvent history," Stempel said. "You really can't do that. This is a blatant giveaway by the VA with nothing for the agency or the people in uniform."

Nine of every 10 survivors ask Prudential for lump-sum payments, the VA said. Prudential sends those families "checkbooks" instead of checks.

Documents released in the FOIA request show some signs of concern within the VA after Prudential proposed the retained-asset accounts in 1998. Lastowka, the official who allowed Prudential to introduce the Alliance Accounts, said that the insurer's "checkbook" system wasn't protected by the FDIC.

'Aware of issues'

Lastowka said his e-mail shows that the decision to allow Alliance Accounts was carefully considered.

"This e-mail demonstrates simply that the VA's Insurance program was aware of issues that might be raised as we implemented the payment method and that we should be prepared to respond to inquiries," Lastowka said. "We were confident that we were making a decision which would benefit survivors."

The FOIA documents show that on June 10, 1998, Prudential gave a presentation to the VA. It included 10 pages of key points, saying the Alliance Accounts would benefit survivors because they would provide safety, flexibility in how and when to use their money, competitive interest rates and customer service.

In fine print at the bottom of one of the pages, was this caveat: "Funds in the Alliance Account are direct obligations of The Prudential Insurance Company of America and are not insured by the Federal Deposit Insurance Corporation."

Incorrect conclusions

Twelve years later, the issue of the lack of FDIC protection in retained-asset accounts flared anew.

FDIC Chairman Sheila Bair said in August that consumers could incorrectly conclude that retained-asset accounts were insured by the FDIC.

"The insurance company must take care to avoid implying in any way that these accounts are in fact FDIC-insured," she wrote in a letter to state insurance regulators.

Some veterans' families have taken their complaints to court. Five survivors filed a federal fraud lawsuit in Boston on Aug. 30 against Prudential, claiming the insurer has earned as much as $500 million in profits by improperly keeping beneficiaries' money instead of paying it out in a lump sum. The suit, Lucey vs. Prudential Insurance Co. of America, said the insurer fraudulently claims to beneficiaries that the Alliance Account is a lump sum.

Should be 'made whole'

"Initiation of this ruse does not constitute payment of anything to anyone," the suit says. "The Alliance Account is merely a bookkeeping device used by Prudential to hold on to beneficiaries' money."

Prudential hasn't yet filed a response in court. Spokesman DeFillippo said he can't comment on the case.

"It is important to note that several federal judges have rejected claims against accounts like our Alliance Account, concluding that beneficiaries are in virtually the same position they would be in had the insurer sent them a check," DeFillippo said. He cited the dismissal of a case against MetLife on Sept. 10.

Insurance contract professor Stempel said that regardless of the outcome of that lawsuit, it's clear that Prudential and the VA wrongly manipulated a federal contract at the expense of military members and their relatives.

"At a minimum, survivors ought to be made whole with their missed interest," he said."The VA really seems to have had the best interests of the insurance company at heart, instead of those of the soldiers and their families."

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