The supportive side of U.S. embassy staff

Monday, December 13, 2010; 8:46 PM

In a Dec. 8 letter, "A WikiLeaks benefit: Exposing ineffective embassy staff," Boyd Lewis wrote that when he checks in with U.S. diplomatic missions on overseas trips, he finds our staff "way too interested in collecting all kinds of silly gossip and information about inconsequential events."

I regret that Mr. Boyd apparently has not been satisfied with the assistance he has received in the past, but I can assure him that many of his colleagues have much more positive experiences when they consult U.S. embassies and consulates, and that they frequently commend our diplomats and commercial officers for going all out to assist them.

I hope Mr. Boyd will give our dedicated and knowledgeable Foreign Service staff another chance to assist him on his next overseas trip.

Susan R. Johnson, Washington

The writer is president of the American Foreign Service Association.

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