By Mark Maske
Washington Post Staff Writer
Sunday, February 6, 2011; 10:42 PM
ARLINGTON, TEX. - About 400 people with tickets to Super Bowl XLV lost their seats to Sunday's game and another 850 were relocated to other parts of Cowboys Stadium because of safety problems with temporary seats installed for the game, according to the NFL.
The ticket holders who were denied seats ultimately were allowed into the field-level club behind the Pittsburgh Steelers bench, where they could watch the game on monitors, or admitted to standing-room platforms where they could see the game in person. They also were given refunds of triple the face value of their $800 tickets.
About 850 ticket holders in four sections of the stadium were moved to "similar or better seats," according to a written statement issued by the NFL.
The statement said "incomplete installation of temporary seats in a limited number of sections made the seats unusable."
"We don't want [a refund]," Odett Karam, a Packers fan from California, said before kickoff. "We just want to get into the game. We just want to see the game." Gerry Grillo, from New Jersey, said he paid $3,000 for a ticket with a face value of $600, so he would lose money even with the refund.
A crowd of 103, 219, including 91,060 paying customers, attended the game at the Cowboys' second-year stadium, despite ice and snow from a severe winter storm in the Dallas area that affected travel for some fans and hindered events all week. Six people were hurt when ice and snow fell from the stadium roof.
In addition, Cowboys owner Jerry Jones added about 15,000 temporary seats to the stadium.
The NFL promised "a full review of this matter."
The Associated Press contributed to this report.