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Metro's tight budget for escalator and elevator repairs leads to customer frustration

Metro's budget and workforce for maintaining escalators and elevators have dropped relative to the growing number of machines, leading to numerous breakdowns and headaches.

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McDonnell's bid for seats on Metro board appears headed for defeat
Article | Virginia Gov. Robert F. McDonnell's attempt to gain two state seats on Metro's board of directors appears headed for defeat Thursday, when Northern Virginia political leaders are scheduled to vote on a plan that would keep control of Metro among local leaders.
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Members of public speak out against Metro bag inspections
Article | Members of the public spoke out against Metro's decision to start random bag inspections, with speaker after speaker condemning the initiative at a meeting held by the Metro Riders' Advisory Council on Monday evening.
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Survey finds Metro workers fear retaliation for reporting safety problems
Article | A recent survey to assess Metro's "safety culture" found that 60 percent of the agency's employees witnessed a safety concern or violation in the past year but that 30 percent of them did not report it, often because they feared repercussions, Metro's interim general manager told the agency's boa...
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Maintenance, not replacement, is key to Metro's escalator problems, official says
Article | Metro Interim General Manager Richard Sarles said Thursday that basic maintenance is the solution to the transit system's perennial escalator woes, rather than a long-term and costly replacement plan.
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Malfunctioning escalator injures 4 at L'Enfant Plaza station
Article | Metro riders said a crowded escalator at the L'Enfant Plaza station began to speed to dangerous levels before it was halted Saturday afternoon, causing some passengers to fall as they got to the bottom.
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Metro commuters face year-end curb in benefits
Article | Metro riders could face a double whammy at the end of 2010: a slashing of the commuter transit benefit by almost half, and a new restriction that will bar the sharing of parking and transit funds in SmartBenefits accounts.

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