Q I've been the manager of a small team for about four years, and they are usually low-maintenance, so I haven't yet had to deal with many issues that I don't know how to handle. We give presentations to and interact with hundreds of our colleagues every week. Our newest team member has a great...

Derrick T. Dortch, president of the Diversa Group, is a career counselor who specializes in government job searches and military transition. This is adapted from a recent chat at washingtonpost.com.