Every Body's Talking
An Ex-FBI Agent 'Thin-Slices' Behavior To Read Emotions That Are Not Put Into Words
Tuesday, June 24, 2008; Page HE01
Picture this: I was sailing the Caribbean for three days with a group of friends and their spouses, and everything seemed perfect. The weather was beautiful, the ocean diaphanous blue, the food exquisite; our evenings together were full of laughter and good conversation.
Things were going so well that one friend said to the group, "Let's do this again next year." I happened to be across from him and his wife as he spoke those words. In the cacophony of resounding replies of "Yes!" and "Absolutely!" I noticed that my friend's wife made a fist under her chin as she grasped her necklace. This behavior stood out to me as powerfully as if someone had shouted, "Danger!"
I watched the words and gestures of the other couples at the table, and everyone seemed ecstatic -- everyone but one, that is. She continued to smile, but her smile was tense.
Her husband has treated me as a brother for more than 15 years, and I consider him the dearest of friends. At that moment I knew that things between him and his wife were turning for the worse. I did not pat myself on the back for making these observations. I was saddened.
For 25 years I worked as a paid observer. I was a special agent for the FBI specializing in counterintelligence -- specifically, catching spies. For me, observing human behavior is like having software running in the background, doing its job -- no conscious effort needed. And so on that wonderful cruise, I made a "thin-slice assessment" (that's what we call it) based on just a few significant behaviors. Unfortunately, it turned out to be right: Within six months of our return, my friend's wife filed for divorce, and her husband discovered painfully that she had been seeing someone else for quite a while.
When I am asked what is the most reliable means of determining the health of a relationship, I always say that words don't matter. It's all in the language of the body. The nonverbal behaviors we all transmit tell others, in real time, what we think, what we feel, what we yearn for or what we intend.
Now I am embarking on another cruise, wondering what insights I will have about my travel companions and their relationships. No matter what, this promises to be a fascinating trip, a journey for the mind and the soul. I am with a handful of dear friends and 3,800 strangers, all headed for Alaska; for an observer it does not get any better than this.
While lining up to board on our first day, I notice just ahead of me a couple who appear to be in their early 30s. They are obviously Americans (voice, weight and demeanor).
Not so obvious is their dysfunctional relationship. He is standing stoically, shoulders wide, looking straight ahead. She keeps whispering loudly to him, but she is not facing forward. She violates his space as she leans into him. Her face is tense and her lips are narrow slivers each time she engages him with what clearly appears to be a diatribe. He occasionally nods his head but avoids contact with her. He won't let his hips near her as they start to walk side by side. He reminds me of Bill and Hillary Clinton walking toward the Marine One helicopter immediately after the Monica Lewinsky affair: looking straight ahead, as much distance between them as possible.
I think everyone can decipher this one from afar because we have all seen situations like this. What most people will miss is something I have seen this young man do twice now, which portends poorly for both of them. Every time she looks away, he "disses" her. He smirks and rolls his eyes, even as she stands beside him. He performs his duties, pulling their luggage alone; I suspect he likes to have her luggage nearby as a barrier between them. I won't witness the dissolution of their marriage, but I know it will happen, for the research behind this is fairly robust. When two people in a relationship have contempt for each other, the marriage will not last.
When it comes to relationships and courtship behaviors, the list of useful cues is long. Most of these behaviors we learned early when interacting with our mothers. When we look at loving eyes, our own eyes get larger, our pupils dilate, our facial muscles relax, our lips become full and warm, our skin becomes more pliable, our heads tilt. These behaviors stay with us all of our lives.
I watched two lovers this morning in the dining room. Two young people, perhaps in their late 20s, mirror each other, staring intently into each other's eyes, chin on hand, head slightly tilted, nose flaring with each breath. They are trying to absorb each other visually and tactilely as they hold hands across the table.
Over time, those who remain truly in love will show even more indicators of mirroring. They may dress the same or even begin to look alike as they adopt each other's nonverbal expressions as a sign of synchrony and empathy. They will touch each other with kind hands that touch fully, not with the fingertips of the less caring.
They will mirror each other in ways that are almost imperceptible; they will have similar blink rates and breathing rates, and they will sit almost identically. They will look at the same scenery and not speak, merely look at each other and take a deep breath to reset their breathing synchrony. They don't have to talk. They are in harmony physically, mentally and emotionally, just as a baby is in exquisite synchrony with its mother who is tracing his every expression and smile.
As I walk through the ship on the first night, I can see the nonverbals of courtship. There is a beautiful woman, tall, slender, smoking a cigarette outside. Two men are talking to her, both muscular, handsome, interested. She has crossed her legs as she talks to them, an expression of her comfort. As she holds her cigarette, the inside of her wrist turns toward her newfound friends. Her interest and comfort with them resounds, but she is favoring one of them. As he speaks to her, she preens herself by playing with her hair. I am not sure he is getting the message that she prefers him; in the end, I am sure it will all get sorted out.
At the upscale lounge, a man is sitting at the bar talking animatedly to the woman next to him and looking at everyone who walks by. The woman has begun the process of ignoring him, but he does not get it. After he speaks to her a few times, she gathers her purse and places it on her lap. She has turned slightly away from him and now avoids eye contact. He has no clue; he thinks he is cool by commenting on the women who pass by. She is verbally and nonverbally indifferent.
The next night it is more of the same. This time, I see two people who just met talking gingerly. Gradually they lean more and more into each other. She is now dangling her sandal from her toes. I am not sure he knows it. Perhaps he sees it all in her face, because she is smiling, laughing and relaxed. Communication is fluid, and neither wants the conversation to end. She is extremely interested.
All of these individuals are carrying on a dialogue in nonverbals. The socially adept will learn to read and interpret the signs accurately. Others will make false steps or pay a high price for not being observant. They may end up like my friend on the Caribbean cruise, who missed the clues of deceit and indifference.
This brings me back to my friend and his new wife, who are on this wonderful voyage. They have been on board for four days, and they are a delight individually and together. He lovingly looks at her; she stares at him with love and admiration. When she holds his hand at dinner, she massages it ever so gently. Theirs is a strong marriage. They don't have to tell me. I can sense it and observe it. I am happy for them and for myself. I can see cues of happiness, and they are unmistakable. You can't ask for more.
Joe Navarro is the author of "What Every Body Is Saying." Comments:firstname.lastname@example.org.