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Warren Brown
Warren Brown
(The Post)
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Real Wheels
Hosted by Warren Brown
Washington Post Staff Writer

Wednesday, April 9, 2003; 11 a.m. ET

Warren Brown is back to talk about all your automobile issues! He has been covering the automobile industry for The Washington Post since 1982. Brown, who joined the newspaper in 1976, has what many people think is a particularly cool job: He gets to test drive all manner of cars, from top-of-the-line Mercedes sedans and the newest sports cars to Volkswagen Beetles and SUVs. His auto reviews are lively, detailed accounts of a car's good and bad points, addressing everything from a car's highway performance to its "head-turning" factor and sound system.

He regularly comes online Wednesdays at 11 a.m. ET to answer your questions on every aspect of the automotive industry -- from buying your dream car to the future of the internal combustion engine.

Submit your questions and comments before or during today's discussion.

Editor's Note: Washingtonpost.com moderators retain editorial control over Live Online discussions and choose the most relevant questions for guests and hosts; guests and hosts can decline to answer questions.

Warren Brown: Good morning, good people. I'm happy that some of you showed up this morning, though I certainly understand that most of you might now be clued to your TVs. What's ha[p[eniong in Iraq at this moment is history.

Chantilly, Va: Warren,

Got a chance to drive a Mercedes ML320 for a few days last year and really loved it. Is the new and improved ML 350 any big difference?

Warren Brown: Dear Chantilly: Yes. It has more power--a bigger, better V-6. But M-B still can't seem to design a navigational system that makes sense to the common mind.

Chantilly, Va.: Warren,

So glad to hear that Mercedes will again be offering diesel cars in the U.S. What do you know about them? Are you planning to drive one in the near future?

Warren Brown: Yes, I will drive all of them. Also, VW/Audi is planning to show off a slew of new diesels stateside in the next month or two. That includes common-rail direct injection models.

Arlington, Va.: Warren,
I would appreciate your advice. My wife and I are finally able to buy a fun car. The kids are out of the house (physically and financially). The Lord is merciful! We've narrowed our choice to the Infiniti G35 coupe and the BMW 330Ci. This is one of those rare times that we agree on something: we don't know which one to pick. I like the 330, but I'm concerned about the horror stories I hear about BMW maintenance costs. Are BMW's that pricey to maintain? My better half likes Japanese reliability. Which do you prefer? Thanks.

Warren Brown: Good Morning, Arlington.
Congratulations on getting the kids out of the house. I have two out and one in.
yes, BMW maintenance is expensive. But the 330Ci and Infiniti G35 are not in the same class in terms of performance. The I35 is noce. Nissan/Infiniti's 3.5 V-6 is nice. But, overall, it does not stack up to the 330Ci on the road. Take the BMW.

Potomac, Md.: Hi Warren. I'm in complete agreement with your long-held belief that the automakers will be whole-hog into car-based SUVs. I'll be looking to get one myself in the next couple of years. For me, the third-row seat is a requirement - other than the Acura MDX/Honda Pilot (which are still getting marked up over sticker by dealers), are there any other vehicles out there now in this class? What about coming in the next model year or two? Thanks!

Warren Brown: I kid you not, Potomac. Take a look at the new Chrysler Pacifica. I know that some people call it a minivan. It's not really. It's one of the best amalgams of sedan/minivan/SUv I've ever seen. Brilliant interior. So far, in my current testing, excellent road performance. Price from $30K to about $32K.

Washington, D.C.: In your opinion, is Mercury going to head in the direction of Plymouth and soon...Olds given the fact that Merc. really is the absent-minded professor in terms of identity?

Warren Brown: Yes. I had been under the illusion that Elena Ford would save it. I think she was under the same illusion, too. She;s no longer heading the Mercury group. I suspect that's because she doesn't want to stick with aloser.
Signs of demise:
. Mercury Marauder bombs out in the market. Not enough of us 50-something Detroit muscle-car lovers around to keep it going.
. Ford remains under tremendous pressure to cut costs. With the exception of the Mercury Grand Marquis and and Mountaineer SUV, both of them Ford Division redundants, what does Mercury have going for it?
. Ford Chairman Billy Ford told me in January that the company does not now have the money to develop completely new products, thus the dearth of new Ford entries for 2003. Does that sound like a man who wants to dump money into resuscitating a division that has lost any meaningful identity?

Kansas City, Mo.: I've never seen a crowd of people react the way I did last week when standing in line outside a club in Kansas City. A Murano drove by and I swear, 100 heads turned in unison to watch it and then the murmuring started. Incredible reaction.

I'm scared to death I'll have to replace my 93 Explorer Sport. We use it as a pickup truck so aren't interested in the current spate of "soft" SUVs, the Murano notwithstanding. Any suggestions on a "truck like" SUV that can still tow a light boat and act haul crud.

Warren Brown: Hello, Kansas City:
You are right. Nissan took a chance on the radically styled Murano just to get the kind of reaction you witnessed. It's far better than not being noticed at all.

A truck-like SUV. Do you want reall truck, as in body on frame? If so, there are legions...Chevrolet TrailBlazer, Toyota 4Runner, Jeep Liberty, and so on. Or do you want unibody, as in Isuzu Axiom or Honda Pilot?

Vienna, Va.: Warren, what is with the serious decline in the quality of Mercedes-Benz products in the last 3-4 years? While they still lead the industry (along with Volvo) in safety features and engineering, there has been a serious and alarming increase in the number of defects and early failures in what was once considered to be one of the highest quality cars in the world. This is apparant through many sources, not just the usual one (Consumer Reports). Car and Driver, Road and Track, Autoweek, Automobile Magazines, and others have all commented on the shoddiness of the newer M-B products they have kept for their long-term tests, and how much time they have spent at the dealership waiting for parts. My personal opinion, here, for what little it may be worth, is that M-B management is no longer as concerned about product quality as much as it is mass-marketing, big sales figures, loss of exclusivity, etc....
Perhaps the entire German auto industry is beginning to suffer from this....we are now seeing unreliable Porsche Boxsters, new BMW's that are more for computer geeks than for serious drivers (BMW's tradition), and of course, the notoriously poor situation at VW.

Warren Brown: Dear Vienna:
Several things going on, both real and perceived.
. M-B introducing lots of new technology. Not all of it works as planned. M-B also rushing to expand product line up and down the price spectrum. Lots of companies doing the same thing. But, I suspect that M-b knows how to make full luxury cars more than it knows how to make entry-level luxury models. Also, M-B expanding overseas production operations, including the U.S. That doesn't mean non-German workers are less-skilled than German workers, many of whom actually are North Africans and Turkis. It simply means that all new plants, et cetera have a certain learning curve.
Prognosis: M-B is smart. It can and will handle these problems.

Complaints are a product of deflated expectations and actual things gone wrong. As M-B is picking up new buyers, it's getting people who have the naive belief that absolutely NOTHING can or will go wrong with anything wearing a M-B badge. Big and little things upset them, things that they would overlook or expect in, say, a Chevrolet.
The reality is that M-B, like Chevrolet, is designed, developed, engineered and assembled by human beings. Human beings make mistakes. That is why most dealerships come with repair shops.

Dulles, Va.: VW has announced more diesels are headed this way next year...but not the higher tech TDI PD models (common rail is already old in Europe)until new US diesel emission regulations become effecive (scheduled for 2006). They will require US diesel fuel to be of higher qulaity. Do you know if these regulations are in fact forthcoming?

Warren Brown: Hello, Dulles:
You might recall that the EPA about two years ago issued regs requiring super-low-sulfur diesel for heavy, over=the-road trucks. I can't recall the hase-in time for implementing that regulation. (Calling on EPA for online help. Please). But the industry speculation is that the petroleum industry, once it starts making SLS-D (super-low sulfur diesel)for the big rigs, it will also develop stuff compatible for passenger vehicles. We'll see.

by the way, I've often beat up on the California Air Resources Board and the Union of Concerned Scientists for being anti-diesel. It's time to cease hostilities on that issue. Both CARB and UCS now say they support the introducion of clean-diesel engines in the U.S.

Vienna, Va.: Warren: with all of the arguments back and forth on this show about CAFE rules and both auto and SUV mileage, instead of Congress mandating (and President Bush signing) legislation increasing the CAFE, why not just do something much simpler and just as (if not more) effective?......mandate the production of low-sulfur diesel fuel here in the U.S. That would be a powerful incentive for European manufacturers to import their clean efficient deisels that currently cannot run on the high-sulfur diesel fuel currently sold here. The American public seems to have a phobia about auto diesels based on the 20 and 25-year-old pieces of garbage that were sold here in the late 70's and early 80's....engines that smelled, rattled, accelerated like slugs, wouldn't start below freezing, and, worst of all, fell apart. Only Mercedes and Peugeot back then could make a fairly good diesel, but today most if not all of those bad features are ancient history......you know that yourself....you have tested them.

Warren Brown: Vienna, I agree wholeheartedly. Take a look at my previous response. Of course, there is still some carping from the petroleum industry about how expensive and difficult it will be to introduce super low sulfur diesel (SLS-D, for purposes of this chat). I'm sure that they have something of a point. But I find that point shallow in light of the life-and-death sacrfices being made right now by U.S. and British soldiers in Iraq--not to mention the suffering of the Iraqi people themselves.

It's time for people to dispense with the polemics, step up to the plate, and do what can and needs to be done. If the California Air Resiurces Board and the Union of Concerned Scientists can compromise on this issue, I see no real reason for continued opposition from the U.S. petroleum industry, which seems to have no qualms about boosting pump prices for the slightest reason.

Alexandria, Va.: Is Ford going to kill the SVT group?

Warren Brown: I don't know. Everything is under review at Ford. The company, I believe, certainly will survive it's current economic crisis. But the Ford in your future will be discernibly leaner and meaner and, let's hope, a born-again believer in the idea that "Quality id Job One."

Some good signs:
. The new Ford Explorer is excellent--better balanced, better built, better conceived and engineered than previous models. A still trucky ride. But real truck lovers like that. It's a buy.
. The Ford Focus, now, actually is a very decent little car. I recommend, for example, that you take a look at the current edition of the Focus ZTW wagon.

If Ford can keep moving in that direction, while continuing to hold down costs, it will emerge from its current economic shadows with enough money to develop newer and smarter products.

What can I say? I am constituionall committed to the idea of redemption.

Vienna, Va.: There is no reason whatsoever why Mercury HAS to follow Plymouth and Oldsmobile into the history books....that is pure nonsense.
5-10 years ago, Volkswagen, Subaru, Hyundai, Kia, Nissan, and others were on the verge of bankrupcy....look where they are today. I won't go into all the reasons for their turnarounds...there is not enough space for it here.....but Mercury can easily be saved with some simple common-sense approaches.....one of them being that the it can be shown to the public that because Ford products traditionally have outsold mercurys, often a functionally identical vehicle can be had at a Mercury dealer for a better deal than at a Ford dealer. It is not easy to get a really good deal on an Explorer or Taurus, (even with the Explorer's negative roll-over publicity with the Firestone tires) primarily because of their popularity. But go right on across the street and look at the virtually identical Sable and Mountaineer......and the Mercury people will greet you with open arms. They will, in most cases, write you up a significantly better deal than the Ford guys will. So good-bye Mercury? Come on. Don't insult our intelligence.

Warren Brown: Sorry, Vienna. I don't think it's nonesense at all. It's a redundant division that isn't doing well in a company bleeding red ink. It has no discernible identity, nothing to distinguish it in the marketplace. The name itself hearkens back to a generation that actually read Greek mythology, versus the one that now has popularized Tv shows such as "The Bachelor" and "Survivor."

Elena Ford gave me some hope that the division would be saved. I admired her spunk and seeming commitment to that goal. But now, that Iron Princess has moved on to other pursuits at the company. I rather suspect that Mercury will be moving on, too. But I respect your opinion.

Washington, D.C.: Interested in the Jaguar x-type, Saab 9-3, and Volvo s-60...which would you suggest?

Warren Brown: Dear Washington:
go with one of the Swedish Americans--the GM-owned Saab 9-3 or the Ford-owned Volvo S-60. I initially like the X-Type, but am a bit troubled by some consumer quality complaints ranging from fit-and-finish to alleged electrical difficulties. X-Type owners warmly are invited to reply.

Bethesda, Md.: Hi Warren,

I'm looking at buying a not-terribly-used car (small sedan most likely) in the near future, and one of the factors that's important to me is the quality of visibility (back and to the sides, as well as front). Which cars would you suggest as having relatively small blind spots, or that otherwise make it easy to see what's going on around you?


Warren Brown: Hello, Bethesda:
Many candidate, including the Honda Civic, Dodge Neon, Toyota Corolla, Toyota Echo, Ford Focus, Subaru Impreza.

Arlington, Va.: Mercedes-Benz's slide is not just 3-4 yrs. old, it began in the mid 90s.

I had a '94 C280, which was a nice car when it wasn't being repaired for one of its 25 warranty repairs before I dumped it, not being willing to pay for all these repeated failures myself.

My friend, who is a service manager at a large M-B dealership, confirmed for me that clearly the build quality and engineering started to slide in the mid-90s and has continued to the point where he flatly advises people not to own an M-B that is not under warranty.

I've had 2: a 1965 190 (loved it) and the C280. I won't be buying any more.

Warren Brown: Thank you, Arlington. Take note, Mercedes-Benz. M-B representatives and dealers, et cetera are invited to reply.

Alexandria, Va.: I have owned Subarus since 1980. I love my 98 Outback Limited. Is Subaru working on a hybrid engine?

Warren Brown: Yes. Subaru is owned by Fuji Heavy Industries which is Mated with Nissan which is controlle by Renault which, in conjuncion with other partners, is working on hybrids. Anyway, sooner or later, Subaru will get them simply to remain competitive in the marketplace.

Glendora, Calif.: Hello Warren. Have you had the opportunity to test Ford's hybrid Escape yet? Any comments?

Warren Brown: Greetings, Glendora.
Not yet. Will do, soon' and will render full report.

Clifton, Va.: BMW offers free maitienance for the first 36 months or so. Go to service department and compare service costs between the G35 and the 330. Compare similar sevices such as 30,000 and 60000 mile checks and replacing the front brake pads etc. A few years ago when my girlfriend was considering both a 3 series and Acura Coupe the routine service for the Acura was actually more expesnive than the BMW. Brake pads and rotors for Acura were substantially more than BMW. Remember it costs money to keep a good mechanic. At most dealerships the mechanic get half the hourly labor rate.

Warren Brown: Thank you, Clifton.

Arlington, Va.: Thanks, Warren. I'll try to convince my wife to go with the 330 Ci.

Just one more kid at home? Hang in there! Your day of freedom is coming! Again, thanks for the good advice.

Warren Brown: Enjoy, Arlington.
And I really don't mind the lingering kid at home. Parenthood is a forever thing, one way or another. Take heed, young lovers, wherever you are.

Atlanta, Ga.: Warren,
Good morning and love the chats. I have always wanted a 5 Series BMW and now I am ready to go for it. However the brand new ones are too pricey and I am thinking of a used one. Any advice before I take the plunge. Specifically, what are the differences between 525, 528, 530, 540 etc.

Warren Brown: Greetings, Atlanta:
Short answer:
The differences essentially are engine displacement, horsepower/torque, and trim levels.
Find a technician who knows BMW cars. Have her/him inspect your prospective purchase. Check the hidden costs: Insurance, future maintenance, that sort of thing. If it all works out to your satisfaction, buy.

Houston, Tex.: What cars do you recommend for a 16 year old son? I'm thinking cheap, safe, and reasonably hip enough so that he doesn't scream for something else in six months. How about Honda, Toyota, Acura or Volvo--something 8-11 years old? Any suggestions?

Warren Brown: Dear Houston:
neither you nor he will like this answer. But i recommend NONE. I firmly believe that 16 years of age is too young to grant a driving license. I prefer licensing at the age that we, as a nation, also give our children the right to risk their lives in combat--18 years old. I also think they should be allowed to drink then, too.

So, seriously, that's my answer. None. Check with the Insurance Institute for Highway Safety to see why. That age group, especially among males, consistently leads the highway death parade. NONE. Period.

Washington, D.C.: Ex-EPA guy here, now in private sector. Regarding ULSD Fuels, phase in starts in 2006. Specifically, refiners and importers must meet the 15ppm sulfur standard by June 1, 2006. At the terminal level, highway dieslef fule is required to meet the standard beginning July 15, 2006. For retail stations, that requirements begins September 1, 2006 - just in time for model year 2007.

BTW - the big stink (pun intended) over why we can't just import Euro diesel is that in 2004, the new Tier II emissions standards kick in for all vehicles. Tier II emission standards are the most stringent in the world. European cars currently meeting Euro standards won't cut it.

Warren Brown: Thank you very much, ex-EPA guy. A round of applause, everyone!

Washington, DC: What's the difference between the Buick LaSabre and the Park Avenue?

Warren Brown: Buick Le Sabre has a normally aspirated 3.8-liter V-6 pumping out max 205 horsepower. Buick Park Avenue has a supercharged 3.8-liter V-6 pumping out max 240 hp. Buick Park Avenue is larger.

Oakton, Va.: It's obvious what happened to Mercedes and why their quality started to slide in the 90's.......Lexus and Infiniti (Lexus more so)became such serious competition that M-B was forced to adjust their pricing, and partly due to the huge labor costs in Germany, couldn't significantly cut prices without using sub-standatd quality parts. So, what do we have now?....glove boxes that fall off, transmissions that leak, wiper motors that burn out, shift levers that break, etc.....
In fairness, though, the safety issue still is an important point.....run a Mercedes or Volvo into a brick wall at 100 MPH and you just MIGHT walk away from it. That probably won't happen with many other cars.

Warren Brown: I was wondering when we'd hear from you, Oakton. Thanks for checking in.

Somewhere, USA: Compliments and question: Hi Warren! I realy enjoy your writing, but I feel like there must be more of it out there that I am missing--I only see you in the Sunday Post! Am I missing other stuff you do in the paper, and/or where else do you write?

Next, a question. My boyfriend needs a new car to commute from Silver Spring to Reston. High $20s but flexible price range. He has a 94 Altima now, and wants something a little roomier/more comfortable to drive. Any ideas?


Warren Brown: Hello, Somewhere:
on the car, tell him to get a Hyundai Sonata--pretty good for about $20K or so.
Thanks for your compliments. My Columns besides Sunday On Wheels and Real Wheelsinclude "Overdrive" for washingtonpost.com and "On Point" for African-Americans on Wheels.
More to come.
But, hey, I can't resist the opportunity for a plug. Do you want to cry, sigh, smile, get your emotional heart pumping? Then, go out and pick up a copy of "Black&White&Red All Over: The Story of a Friendship," by Martha McNeil Hamilton and yours truly. Available at Borders, Barnes& Noble and other fine bookstores. Heck, we'll leave the light on for ya and sign your copy.

Re: Marauder: It doesn't help that the Marauder isn't as fast as they'd like us to think. Can't even outrun the seven-year-old Impala SS, let alone set any new benchmark for a muscle sedan.

It sure looks nice though.

Warren Brown: Yeah, you're right. But I still like the thing.

Washington, D.C.: My husband and I have a GM credit card and have almost $5000 credited toward a new purchase. In the past this credit hasn't included Saturns, but my husband says that they have a special deal right now to include them. Do you know if they're going to make this permenant? We can't buy a new car for another year or so, but I'd like to know if it's going to continue.

Second question - do you know if GM will ever get back to making station wagons?

Third question - Can you recommend a GM minivan that has a good safety (i.e. rollover) record, is moderately priced and not too huge? (in case we can't find a station wagon when the time comes)


Warren Brown: Hello, Washington:
The only thing opermanent in the auto industry is rebates; and GM is the king of rebates.
You can bargain with Saturn. I don't care what Saturn says. If you don't like the "one price," walk away. Saturn will follow, especially in this intensely competitive environment.
GM DOES make station wagons. Saturn has wagons. Saab, owend by GM, has wagons.
One of the least appreciated, but still solidly good minivans is the Chevrolet Venture, priced from about $21,000 to $34,000, depending on equipment chosen.

Washington, D.C.: Re. visibility, I have to disagree on the Honda Civic. I have the 2000 model and even though I am 5'8" I have a terrible time seeing things behind me. The raised rear end looks cool but makes visibility a problem.

Warren Brown: Point taken. Thanks.

Van Ness, Washington, D.C.: Warren,
Have you (or anyone) had experience with ZIPCAR or other vehicle renting/sharing programs in Washington?
On a related matter, when can we see the article on car rental agencies?

(I'm an interloper on this chat. Finances prevent me from actually owning a new car, so I'm just watching to see what I'll be driving in 2008.)

Warren Brown: There are NO interlopers in this chat. Everyone is welcome. Doesn't matter if you don't own, can't own a car or truck. We enjoy your company. Thanks for dropping in. Come back often.

On the Zip Car: Yes. I have a favorite editor who uses a similar program. Was talking to her about it last night, in fact. She says it works well for car needs ranging up to seven hours or thereabouts, but that it's not all that helpful for weekend car needs. On the weekens, she rents (even though some people at Enterprise Car Rental have been giving her a hard time. We gotta talk, Enterprise).

So, this is her vehicle-use profile:
During the week, she walks and takes the Metro.
For one day or specific short-trip car needs, she does the car-sharing thing.
On weekends, she rents.

I have to ask her about who handles insurance, et cetera on the car/sharing trips. Hope this helps. And, please, come jopin us anytime. You're welcome.

Potomac, Md.: Car-based SUV-guy again. Actually, I did check out the Pacifica. $32k may be the base, but there's almost no options on that. Load it up, and you're looking at $38-$40k, and again the dealers are asking full sticker. My budget is down in the $30-$33k range - anything else new coming? I may wait a year or two, and try to find a MDX or Pilot coming off a lease.

Warren Brown: You are so right, Potomac. I didn't have the options list before me. But, it ain't cheap. Yeah, waiting might be your best bet.

Alexandria, Va.: I yearn for the days of the muscle car. As Johnny Maestro sings before every Doo-Wop concert...'Do You Remember?'. The Buick GSX 455 Stage 1, Chevy Chevelle SS 396, Ford Torino Cobra Jet, Pontiac GTO.

And of course the various Mopar's: Dodge Challenger R/T, Charger, and Coronet, and the Plymouth GTX/Roadrunner.

And my favorites of all: the Dodge Daytona/Plymouth SuperBird (with the Hemi engine of course). You could buy one in 1970 for a little more than 5 grand. Mint examples today go for 80-100+ grand.

Do you think we will see reincarnations of these classics ever again?

PUs and SUVs have large V8s; why not cars?

Warren Brown: Alexandria, you have gotta check out the Infiniti M45. It really is a muscle car with brains...and a big price tag.

Ithaca, N.Y.: Warren -- any truth the the rumor that BMW is planning an early facelift of the new 7-series next year? It's growing on me, but I think there could still be room for, shall we say, refinement? Also, what do you think of the newly-released official photos of the upcoming 5 series?

Warren Brown: Refinement is coming, Ithaca. Tell me, does Cornell still have that whacky narrow bridge crossing the scary Gorge?

Fauquier Co., Va.: Got any advice for an inexpensive, efficient motorcycle? Or do you just do four-wheeled transport?

Warren Brown: Vespa. But The Woman from Texas and my kdney donor, Martha McNeil Hamilton, won't let me even think of buying one. I also was fantasizing about getting my hands on an old Indiam motorbike. But that idea isn't flying around here, either. But, geez, I really can't see their objections over a little Vespa. Little old men in Italy ride them, for goodness sake.

Vienna, Va.: Hi Warren!

I just learned to drive this year and am 22
years old (orginally from NYC.) I've been
driving around my parents 2000 accord
V6, and love it but for a car of my own
would like something SUV-like. What do
you think about the honda element? I'd be
getting 4x4 version because I'd go to
school upstate (NY) in about one year.
Also, can you recommend some
vechicles in that price range (19k-23k
tops) that are fun to drive, have room for
my drafting supplies, safe, reliable and
has side-curtain airbags? Thanks!

Warren Brown: Hello, Vienna. I love the Honda Element and think you wiull like it as well. Give it a try. It was made for you.

Laurel, Md.: Warren, my 2001 Elantra has been in the dealer's garage now for 5 1/2 weeks waiting for a part. They told me yesterday the good news that they are finally in communication with the person in Korea who supervises the export of parts, and will try to get it sent faster than a ship would cross the Pacific Ocean. They hope it arrives next week. To be fair, Hyundai national office has been paying for me to rent a car since the 4 week point.]

A couple decades ago, it was common that parts for Asian cars would take weeks to arrive. But I didn't think in more modern times there should be such a problem for a two-year-old popular model from a major manufacturer. Or does Hyundai still have distribution-channel problems since they don't manufacture in the U.S.?

Warren Brown: Tell you what, Laurel. Call the folks at Fairfax Hyundai. Everyone tells me that place has a good service record. Please don't tell me that's where you're having problems. That would be embarrassing. They almost always do a good job.

Okay, good people. Gotta go please the bosses. Take care. Find someone or something to make you smile. See you aall next week.

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