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Survey of Washington Residents

The Washington Post
Thursday, July 24, 1997; Page DC6

The D.C. financial control board hired Belden & Russonello to survey city residents about the quality of city services. The telephone survey of 1,201 residents 18 and older was conducted March 21-April 14. Residents were asked to rate 27 local government services.

Overall, 48 percent rated services as either poor or very poor, 35 percent rated them fair, and 15 percent rated them good or excellent. Two percent said they did not know. The margin of error is plus or minus 2.8 percent.

Take a look at what residents said were the city's most important problems, below. Then see how residents rated many of the city's individual services, from Metrorail to drinking water.

Rating the Services

  • Metrorail service
  • Bus service
  • Arts and cultural events programs
  • Public libraries
  • Fire protection
  • Parks
  • Trash collection
  • Ambulance and emergency medical services
  • Police protection against crime in your neighborhood
  • Police protection against crime throughout the city
  • Car inspection and registration services
  • Issuing and renewal of driver's licenses
  • Enforcement of traffic laws
  • Tree maintenance
  • Processing property and income taxes
  • Health inspection of restaurants
  • Snow removal
  • Services for low-income residents
  • Efforts to attract new businesses to the District
  • Services for the homeless
  • Programs for youth to counter gang activities
  • Drug prevention programs
  • Job training and placement for the unemployed
  • Recycling programs
  • Safe drinking water
  • Public schools
  • Street repair and maintenance

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