Moving-and Not Moving-Parts

Nonfunctioning escalators trigger more complaints from Metro riders than any other problem. Metro is in its fifth year of a program that will cost more than $93 million to rehabilitate about 40 percent of its escalators to improve their performance and reliability.

SOURCES: Director David Lacosse and Superintendent Cedric H. Watson of Metro's Office of Elevators & Escalators, Washington Metropoltian Area Transit Authority | REPORTING BY BRENNA MALONEY, GRAPHIC BY LAURA STANTON-THE WASHINGTON POST | brian

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