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Fast Forward: ISP Directory

National Companies

ISP Directory: Cable | DSL | Local | Satellite | Return to Fast Forward

National ISPs: America Online, AT&T WorldNet, BlueLight.com, CompuServe Interactive Services, EarthLink, Inter.net, Juno Online Services,
MSN, NetZero, PeoplePC, Prodigy Communications

America Online
Company Info.	Costs/Features	Performance
Web site 800-466-5463 HQ: Dulles Coverage: D.C. metro area, Anne Arundel, Calvert, Charles, Frederick, Howard, St. Mary's, Fauquier, Loudoun, Prince William, Stafford, plus 48 states and 115 countries; extra-cost roaming available.	• Price Plans: Modem: $4.95/3 hrs. ($2.50/hr. extra); $9.95/5 hrs. ($2.95/hr. extra); $23.90/unlimited. DSL (Verizon): 768 kbps/128 kbps, $44.95. Satellite: 400 kbps/33.6 kbps modem uplink, $44.95. (Add $10 for unlimited dial-up access.) • Extra E-mails: 6 • Web Server Space: 84MB • Junk E-mail Filter?: Y • Newsgroups: 150,000	• Bandwidth: - • Users/Modems: 10:1 • Total Users: 31 million • Yrs. of Experience: 6 • Downtime: .1% • Software: Win 95 or newer, Win 3.1, Mac; required • Tech Support: 24 hrs./day; toll-free
Self-promotional quote: AOL 7.0 offers the best value on the Internet by giving members the easiest way to get online, the best content and the largest, most reliable network in the world. AOL's ease of use and convenience make it vital to members' daily lives. [Back to top]

AT&T WorldNet
Company Info.	Costs/Features	Performance
Web site 800-967-5363 HQ: Basking Ridge, N.J. Coverage: D.C. metro area, Anne Arundel, Charles, Frederick, Howard, Stafford, plus 47 states.	• Price Plans: $16.95/150 hrs. (99 cents/hr. extra), $21.95/unlimited. • Extra E-mails: 5 • Web Server Space: 60MB • Junk E-mail Filter?: Y • Newsgroups: 19,000	• Bandwidth: - • Users/Modems: 10:1 • Total Users: - • Yrs. of Experience: 5 • Downtime: - • Software: Win 95 or newer, Mac • Tech Support: 8 a.m.-midnight; toll-free
Self-promotional quote: AT&T WorldNet Service just marked its 20th consecutive month as top-performing retail ISP based on performance in nine metrics in eTesting Labs' monthly tests. [Back to top]

BlueLight.com
Company Info.	Costs/Features	Performance
Web site E-mail 866-245-6278 HQ: San Francisco Coverage: D.C. metro area, Anne Arundel, Calvert, Charles, Frederick, Howard, St. Mary's, Loudoun, Prince William, Stafford, plus 47 states	• Price Plans: $8.95/unlimited (37-pixel-high navigation toolbar required). • Extra E-mails: N • Web Server Space: N • Junk E-mail Filter?: N • Newsgroups: None	• Bandwidth: - • Users/Modems: - • Total Users: 136,000 • Yrs. of Experience: 2 • Downtime: .1% • Software: Win 95 or newer; required • Tech Support: 9 a.m.-10 p.m.; toll-free
Self-promotional quote: The BlueLight Unlimited ISP is the lowest-priced ISP on the market today at $8.95, less than half the price of competitors. It's free of third-party advertising, and we continue to increase the amount of local dial-up numbers. [Back to top]

CompuServe Interactive Services
Company Info.	Costs/Features	Performance
Web site cs2gen@cs.com 800-848-8990 HQ: Columbia, Ohio Coverage: D.C. metro area, Anne Arundel, Calvert, Charles, Frederick, Howard, St. Mary's, Fauquier, Loudoun, Prince William, Stafford, plus 48 states and 115 countries; toll-free roaming access available	• Price Plans: $9.95/20 hrs. ($2.95/hr. extra); $19.95/unlimited. • Extra E-mails: 6 • Web Server Space: 140 MB • Junk E-mail Filter?: Y • Newsgroups: -	• Bandwidth: - • Users/Modems: - • Total Users: 3 million • Yrs. of Experience: 6 • Downtime: .1% • Software: Win 95 or newer, Win 3.1, Mac; required • Tech Support: 8 a.m.-1 a.m. Mon.-Fri., 10 a.m.-10 p.m. Sat.-Sun.; toll-free
Self-promotional quote: As the Internet's No. 1 value leader, CompuServe provides services for members seeking a high-value, dependable Internet connection offering news, information, entertainment and the latest Internet tools, including CompuServe 7.0--to be launched soon. [Back to top]

EarthLink
Company Info.	Costs/Features	Performance
Web site sales@corp.earthlink.net 800-327-8454 HQ: Atlanta Coverage: D.C. metro area, Anne Arundel, Calvert, Charles, Frederick, Howard, St. Mary's, Fauquier, Loudoun, Prince William, Stafford, plus 48 states.	• Price Plans: Modem: $9.95/10 hrs. ($1/hr. extra), $21.95/unlimited, $26.95/unlimited. DSL (Covad, Genuity): 1.5 Mbps/128 kbps, $49.95. Satellite: 400 kbps/128 kbps, $69.95. • Extra E-mails: 7 (8 w/ $26.95 plan, 5 w/ satellite plan) • Web Server Space: 80 MB (60 MB w/ satellite plan) • Junk E-mail Filter?: Y • Newsgroups: 30,000	• Bandwidth: - • Users/Modems: - • Total Users: 4.8 million • Yrs. of Experience: 7 • Downtime: 0.1% • Software: Win 95 or newer, Win 3.1, Mac • Tech Support: 24 hrs./day; toll-free
Self-promotional quote: EarthLink provides a full range of innovative access, hosting and e-commerce solutions through a nationwide network of dial-up points of presence and broadband and wireless technologies. [Back to top]

Inter.net
Company Info.	Costs/Features	Performance
Web site sales@us.inter.net 866-468-3736 HQ: Reston Coverage: D.C. metro area, Anne Arundel, Charles, Frederick, Howard, Fauquier, Loudoun, Prince William, Stafford, plus 48 states, 16 countries; toll-free roaming.	• Price Plans: $21.95 unlimited, $29.95 unlimited. • Extra E-mails: 4 w/ $29.95 plan, or $5/mo. each • Web Server Space: 5 MB w/ $21.95 plan, 10 MB w/ $29.95 plan • Junk E-mail Filter?: Y • Newsgroups: 32,000	• Bandwidth: - • Users/Modems: 8:1 • Total Users: 500,000 • Yrs. of Experience: 6 • Downtime: .97% • Software: Win 95 or newer, Mac • Tech Support: 24 hrs./day; toll-free
Self-promotional quote: Inter.net provides global, regional and local Internet access combined with locally created portals and content tailored to the consumer marketplace. Inter.net creates an open platform for content and communications for its customers while offering reliable service and excellent support. [Back to top]

Juno Online Services
Company Info.	Costs/Features	Performance
Web site 800-654-5866 HQ: New York Coverage: D.C. metro area, Anne Arundel, Calvert, Charles, Frederick, Howard, St. Mary's, Fauquier, Loudoun, Prince William, Stafford, plus 48 states.	• Price Plans: Free/10 hrs. (ad banner, about 5 percent of screen area, required); $9.95/unlimited. • Extra E-mails: Available on request • Web Server Space: N • Junk E-mail Filter?: Y • Newsgroups: None	• Bandwidth: - • Users/Modems: - • Total Users: 3.3 million • Yrs. of Experience: 3 • Downtime: - • Software: Win 95 or newer; required • Tech Support: 24 hrs./day.; toll-free, but $1.95/min. charge applies
Self-promotional quote: United Online is a leading nationwide Internet service provider offering both free and value-priced Internet access services. The company commenced operations in September 2001 as the result of its acquisition of NetZero and Juno Online Services. [Back to top]

MSN
Company Info.	Costs/Features	Performance
Web site 800-386-5550 HQ: Redmond, Wash. Coverage: D.C. metro area, Anne Arundel, Charles, Frederick, Howard, Fauquier, Loudoun, Prince William, Stafford, plus 48 states.	• Price Plans: Modem: $21.95/unlimited. DSL (Verizon): 640 kbps/256 kbps, $49.95 (includes 10 hrs/month of dial-up access). • Extra E-mails: 8 • Web Server Space: 30 MB • Junk E-mail Filter?: Y • Newsgroups: 38,000	• Bandwidth: - • Users/Modems: - • Total Users: 7 million • Yrs. of Experience: 6 • Downtime: - • Software: Win 95 or newer • Tech Support: 24 hrs./day; toll-free
Self-promotional quote: MSN's Internet access and services are designed to create a faster, simpler and more useful experience on the Internet. MSN's dial-up and broadband Internet access are specifically designed for easy setup and smooth, reliable connections. [Back to top]

NetZero
Company Info.	Costs/Features	Performance
Web site 800-333-3633 HQ: Westlake Village, Calif. Coverage: D.C. metro area, Anne Arundel, Calvert, Charles, Frederick, Howard, St. Mary's, Fauquier, Loudoun, Prince William, Stafford, plus 46 states.	• Price Plans: Free/10 hrs. (ad banner, about 5 percent of screen area, required); $9.95/unlimited. • Extra E-mails: N • Web Server Space: N • Junk E-mail Filter?: Y • Newsgroups: None	• Bandwidth: - • Users/Modems: - • Total Users: 3.4 million • Yrs. of Experience: 3 • Downtime: - • Software: Win 95 or newer; required • Tech Support: 24 hrs./day; toll-free, but $14.95/incident fee applies
Self-promotional quote: United Online is a leading nationwide Internet service provider offering both free and value-priced Internet access services. The company commenced operations in September 2001 as the result of its acquisition of NetZero and Juno Online Services. [Back to top]

PeoplePC
Company Info.	Costs/Features	Performance
Web site 800-736-7537 HQ: San Francisco Coverage: D.C. metro area, Anne Arundel, Calvert, Charles, Howard, Frederick, St. Mary's, Fauquier, Loudoun, Prince William, Stafford, plus 48 states.	• Price Plans: $12.95/unlimited. • Extra E-mails: 1 • Web Server Space: 10 MB • Junk E-mail Filter?: Y • Newsgroups: -	• Bandwidth: - • Users/Modems: 10:1 • Total Users: 600,000 • Yrs. of Experience: 2 • Downtime: 0% • Software: Win 95 or newer • Tech Support: 24 hrs./day; toll-free
Self-promotional quote: PeoplePC Online has more access numbers and covers more area codes than any other leading ISP, including AOL. With unlimited Internet access, you can go anywhere on the Web for as long as you want. [Back to top]

Prodigy Communications
Company Info.	Costs/Features	Performance
Web site join@corp.prodigy.com 800-776-3449 HQ: Austin Coverage: D.C. metro area, Anne Arundel, Calvert, Charles, Howard, Frederick, St. Mary's, Loudoun, Prince William, Stafford, plus 48 states; extra-cost roaming available.	• Price Plans: Modem: $9.95/10 hrs. ($1.50/hr. extra); $21.95/unlimited. DSL (Covad): 1.5 Mbps/128 kbps, $49.95. • Extra E-mails: 10 • Web Server Space: 165 MB • Junk E-mail Filter?: Y • Newsgroups: 30,000	• Bandwidth: - • Users/Modems: - • Total Users: 3.5 million • Yrs. of Experience: 7 • Downtime: .05% • Software: Win 95 or newer, Mac • Tech Support: 24 hrs./day; toll-free
Self-promotional quote: Prodigy serves the largest number of DSL Internet customers in the U.S. Completely redesigned for the always-on broadband world, Prodigy 7.0, an intuitive Internet environment that assembles users' favorite applications all in one place, will be available by year-end 2001. [Back to top]

Key: For fields marked with "-", no information was submitted by the company.

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