Democracy Dies in Darkness

The Switch | Review

The new Gmail sends self-destructing emails — and nudges you to reply to mom

By Geoffrey A. Fowler

April 25, 2018 at 9:38 AM

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Google's latest update to Gmail includes Confidential Mode, which is meant to protect your emails. The Post's Geoffrey A. Fowler explains. (Jhaan Elker, Geoffrey Fowler/The Washington Post)

Gmail is getting major update starting Wednesday. A certain amount of hyperventilation is to be expected when a service used by 1.4 billion people changes anything.

I’m here to report it’s going to be okay.

Truth be told, when Google first showed me the redesign, I thought: Who asked for this? It’s like Gmail got a facelift to look cuter. Buttons are rounded and its bubbly new font could have been ripped from a 1992 school yearbook.

To get the new Gmail design, for now you have to opt in, under the settings menu. Eventually, Google will make it the default.

But I came around after living with the new Gmail for a week. It’s cleaner and the stuff you rely on hasn’t moved far. What’s more, it has some good ideas to keep you from missing important emails and to make them more secure. Google is getting much more deeply involved with our messages, and the result moves email in the right direction.

My favorite new thing: You can now send emails that self-destruct.

Your Gmail experience won’t change immediately, unless you tap the gear icon (for settings) and turn on the new website look. But it’ll come to you eventually: in the coming months, Google will bring the new design and features to everyone, including people with corporate accounts.

The new design doubles down on an idea that Google helped invent 14 years ago when Gmail debuted: We get such an avalanche of emails, it’s not worth trying to delete — or even look at — all of them. Instead, Gmail wants us to use search and, now, artificial intelligence to surface just the information we need. That approach requires quite a bit of faith in Google. There are good alternatives such as Microsoft Outlook for people who think more in folders or hope to achieve the elusive “inbox zero.”

If you’re sticking with Gmail, here’s what you need to know about what’s changed.

Illustration by Courtney Kan/The Washington Post; iStock

Gmail won’t let you miss that message from mom

Behind the facelift, Gmail added functions that might change your relationship with your inbox. And also possibly with other people.

Gmail’s AI systems — which it dubs “Google magic” — are regularly scanning your inbox for cues about your behavior. Now they’ll proactively remind you if, after three days, you haven’t replied to messages that look like the kind of thing you’d normally reply to. Those messages get moved back to the top of your inbox with a warning.

Google calls this “nudging.” But does it feel like nagging? I didn’t get many nudges in my week with a preview version of the new Gmail. (The company says it takes time to learn which people matter most — and, for the record, I always reply to emails from mom.) Among a test pool of business users, Google said this feature prevented 8 percent of people from dropping the ball on an email each week. I’ll take all the help I can get.

An example of "nudging" in the new Gmail. (Google/)

But the AI isn’t all-knowing (yet). Gmail doesn’t know if you actually replied to a message in real life, on the phone, or in a text. It also doesn't let you identify certain senders as top priority.

To keep annoyance to a minimum, Google promises to send a max of three nudges per day. It’s on by default, but you can turn it off if you’d like.

The new Gmail applies intelligence to another information-overload problem: notifications. Previously, Gmail apps for smartphones and tablets sent an alert every time you got a new email in your primary inbox. Turning on notifications would cause your phone to buzz all day long. When new Gmail apps for iOS and Android debut in the coming months, they’ll be able to alert you only when you’ve got an email Gmail actually thinks is “high priority.”

But again, Gmail decides what's important, not you. Using the priority notifications reduced mobile alerts by about 97 percent for the business customers in Google’s tests.

This email will self-destruct

Emails sure show up in the news these days, getting hacked, leaked or just plain misused. The new Gmail offers a partial solution to that: make old emails do a disappearing act.

Gmail's new "Confidential mode" lets you choose an expiration date for your email. (Google/)

Gmail isn’t the first service to offer self-destructing messages, but it will help bring it to the masses. At the bottom of every new Gmail there’s a button for “Confidential mode” that can secure messages in a few cool ways. The most basic is to set a time limit. You can choose a month, a week, or a day. (Sadly there’s no “Mission Impossible” setting for self-destruct in five, four, three ...)

On the other end, the recipients see they’ve received a confidential message and a warning about the time limit. They also won’t be able to forward this email to others. After their time is up, your recipients can’t see the message any more, though they can request further access.

If the people you’re emailing are on a phone without the Gmail app, they’ll have to open a web browser to read the content of the message, which technically now lives elsewhere (in Google’s cloud).

Bonus: If you’ve used confidential mode, you can also revoke access — kind of like un-sending an email — in case you change your mind, say, after a night of drunken emailing. (Hypothetically, of course.)

There’s also a way to get extra security. Back under that lock icon, there’s an option to require a passcode. Tap that and the recipients won’t be able to see any of the content of the email until they type a code texted to their phone. That helps protect your message if their emails get hacked.

Would-be Deep Throats should keep a few things in mind: The contents of confidential messages are encrypted, but the messages are not hidden from Google. And even though a message may have expired, it’s possible your recipient took a screen capture of it. Keep in mind, too, the original message still lives in the sender’s own sent mail box — where snoops might find it.

Your cheese is safe

What’s most remarkable is that Gmail’s first big design change since 2011 avoids a case of redesign-itis.

That’s when a tech company overhauls its product just for the sake of changing it. The new Gmail generally keeps things in the same places they used to be: The “compose” email button sports a new look, but it’s still in the upper left corner.

Small additions also don’t much impact the service you already know how to use. For example, hovering over an email’s subject line in your inbox reveals a new button that looks like an alarm clock. Tap the button, and you can “snooze” an email you just don’t have time to deal with. It’ll pop back on top of your inbox at the time you specify.

The new Gmail lets you bring the calendar closer to its old buddy email, by docking it on the right side of the screen. (Google/)

The biggest architectural change is a welcome one: The calendar, previously several clicks and windows away, now snuggles up on the right side of your Gmail. Tap on the calendar icon once to dock it as a panel (good for a widescreen laptop), or tap it again to make it disappear. (You can also use that space for a new to-do list app, notes, or other third-party programs vetted by Google.)

In addition to testing the new Gmail with employees and power-users, Google sought feedback from seniors, who are often the first to spot a case of redesign-itis. “We have tried to move as little cheese as possible,” product manager Jacob Bank told me.

Things that haven’t changed in the new Gmail include messages organized around conversations, keyboard shortcuts and the ability to customize much of the layout. (For example, under settings, you can add a preview pane to see the content of messages, like in Outlook.) The layout isn’t much busier than before, and you can adjust a setting for density that lets things breathe even more.

There aren’t additional ads arriving in the new Gmail, either. Google is sticking with a commitment it made last summer not to use the content of your emails to target ads. The search giant collects so much other data about each of us, it doesn’t really need our emails.

Read more from Geoffrey A. Fowler:

The iPhone X-factor: Don’t buy a phone you don’t need

Why you cannot quit Amazon Prime — even if maybe you should

Apple updates the iPad for schools, but the price remains the same


Geoffrey A. Fowler is The Washington Post’s technology columnist based in San Francisco. He joined The Post in 2017 after 16 years with the Wall Street Journal writing about consumer technology, Silicon Valley, national affairs and China.

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The Switch | Review

The new Gmail sends self-destructing emails — and nudges you to reply to mom

By Geoffrey A. Fowler

April 25, 2018 at 9:38 AM

Watch more!
Google's latest update to Gmail includes Confidential Mode, which is meant to protect your emails. The Post's Geoffrey A. Fowler explains. (Jhaan Elker, Geoffrey Fowler/The Washington Post)

Gmail is getting major update starting Wednesday. A certain amount of hyperventilation is to be expected when a service used by 1.4 billion people changes anything.

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